IT Engineer at WACOT Limited

We seek an IT Engineer to be based in Kano to take ownership of end users’ issues reported and see them through to resolution.

Responsibilities:

• Take ownership of end users issues reported and see problems through to resolution.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to end user.
• Ensure proper recording and closure of all issues.
• Prepare accurate and timely reports.
• Document knowledge in the form of knowledge base tech notes and articles.
• Research, diagnose, troubleshoot and identify solutions to resolve End Users Issues.
• Escalate IT issues to the IT Manager where necessary.
• Ensure all logs for equipment and users are maintained.
• Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
• Preventive approach, suggestions for improvements
• Provide IT Support to others and prepare weekly report, documents and correspondence.
• Perform basic administrative support duties as required to meet specific operational objectives.
• Perform miscellaneous job-related duties as assigned by the IT Manager

Requirements:

• Bachelor or HND degree in Computer Engineering
• Minimum of 3 years’ experience in Computer Engineering, Computer Science, Information Technology and related disciplines
• Proficient in using Microsoft packages (word, excel, PowerPoint, outlook)
• Self-motivated with strong communications skills
• Influencing and persuasion skills