Vendor Promise Analyst at Jumia Nigeria

Department: Operations

Responsibilities

• The Vendor Promise Analyst role is a unique opportunity to help drive our efforts to improve vendor satisfaction across the entire vendor journey.
• This is a critical role as it directly correlates to continually improving vendor experience and as a result better vendor loyalty and retention.
• This data-driven role calls for a rare combination of analytical thinking, communication design & interpersonal ability to manage relationships and projects with all teams across the organization.

In particular you will:

• Analytics: Analysis of vendor centric key performance indicators and vendor NPS to ensure high quality vendor experiences
• Communication Design: Develop a clear brand messages in all communication pieces, designs and produce materials such as posters and handbills
• Product improvement. Proactively search for new vendor related features on the platform which could improve a seamless vendor experience
• Scalability and growth. Take on new opportunities like launching a new project
• Support. Manage day to day queue management issues arising from various departments across the firm
• Develop and optimize processes: scale new and improve existing processes based on vendor data and feedback to allow the business to efficiently operate and grow
• Auditing and monitoring of processes, queues, hubs and order placement
• Interacting with vendors via Email and Calls using working tools such Salesforce and Xcally to resolve issues ranging from Penalty Charges (Counterfeit, Forward and Reverse QC)
• Monitor and maintain quality and ensure accuracy and consistency of all Vendor Promise Materials

Professional Skills & Qualifications

• Bachelor's Degree in Technology, Engineering, Science or Economics or other related discipline.
• Minimum of 2 years’ project management, operations, or supply planning in the consumer space preferably, but not essential
• Advanced Excel [V/Hlookups, Pivot Tables & Macros] & PowerPoint skills; aptitude for working with tools, systems and large volumes of data
• Some experience in graphic design, information design, white board animation and/or illustration
• Fluency with Adobe Creative Suite, especially Adobe Illustrator, Photoshop and InDesign

We Offer

• A unique experience in an entrepreneurial, yet structured environment
• A unique opportunity of having strong impact in building the African ecommerce sector
• The opportunity to become part of a highly professional and dynamic team
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders