Jobs At InterContinental Hotels

Req ID: LAG000107

Job Description
As the Club Lounge Manager, you will ensure the smooth and efficient running of the InterContinental Club Lounge - catering to 72 Executive club rooms and Suites within the hotel. As such, you will be directly responsible for the satisfaction of all guests visiting ensuring standards are maintained as per the InterContinental Lounge standards. This diverse, challenging role will be based under Front Office and sets to provide an exclusive and personal experience to all our guests. As Club Lounge Manager, you will also be responsible for managing and motivating the team. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

Qualifications:

•     Degree from a reputable institution in Social Sciences/ Arts or its equivalent
•     Previous Managerial Experience in F&B; or Front Office in a 5* Hotel or an International Airline is a must
•     Experience working with budgets, forecasts and presentation is a must.
•     Previous experience with dealing and resolving guest queries.
•     Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
•     High level of English language skills both written and verbal.
•     Previous IHG experience preferred but not mandatory

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Req ID: LAG000105

Job Description
As the Front Office Manager you will manage the operations of the Front Office Department by ensuring that product quality standards are met and that optimum service is provided to all hotel guests according to the hotel's and InterContinental Hotels Group business objectives.

Key responsibilities of the role include:
Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition, Demonstrate service attributes in accordance with industry expectations and company standards, Promotes the desired work culture around the five core values of the Winning ways-show we care, Aim higher, Celebrate the difference, Work better together of the InterContinental Hotels.

Qualifications

•     A degree or its equivalent
•     Managerial experience in a high-end city operation with large rooms division
•     Good business mind and commercial flair
•     Good understanding of the local business and operation environments and markets
•     Service minded and ability to involve and support operations
•     Business savvy and good people skills.