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  • Posted: May 22, 2018
    Deadline: Jun 5, 2018
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    The Maersk Group is a worldwide conglomerate and operates in some 130 countries with a workforce of over 89,000 employees. In addition to owning one of the world’s largest shipping companies, Maersk is involved in a wide range of activities in the shipping, logistics, and the oil and gas industries.


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    Customer Service Manager

    Location: Onne, Rivers 

    Key Responsibilities

    • Resolve Customer complaints and concerns quickly and efficiently by proper liaison with Operations, Planning and Finance Department
    • Establish proactive communication with customer to ensure their understanding, handle quality and service issues, and develop/maintain customer loyalty.
    • Interact with customers concerning orders & shipments.
    • Interact with customers to advise shipment
    • Initiate tracers with carriers
    • Make changes to shipments where necessary
    • Solicit sale of new or additional services using inside / tele sales channel
    • Handle irate customers in a professional manner
    • Obtain customer feedback information & makes necessary analysis available to management on a regular basis
    • Prepare correspondence to customers, regarding port procedures and notifications.
    • Contact customers regarding any documents needed, such as customs declaration, manifest, etc.
    • Contact customers regarding invoice payments.
    • Meet with customers to solve any problems that may arise.
    • Act as an escalation point for receivable manager on timely payments of invoices by customers and personally calls customers if they are past due in payment.
    • Assist when necessary in establishing or reviewing customs and other external procedures affecting port users.
    • Co-ordinate customer issues with relevant department
    • Manage and maintain relationships with key accounts, local stakeholders.
    • Update & maintain customer data base, customer and company profile with assistance from sales.
    • Constantly follow up on service trends, customer preferences, assist the MD and commercial team on development of Customer Satisfaction surveys

    Requirements
    We are looking for:

    • A college degree in business preferably in marketing.
    • At least five to seven years of customer service experience in a service industry. Experience in import/export documentation, billing, and other similar areas of operation is preferred.
    • Experience in Direct Sales is an added advantage
    • Thorough knowledge of import/export documentation, such as manifests, declarations, etc.
    • Knowledge of port rules and regulations.
    • Excellent interpersonal skills; an ability to interact with customers both diplomatically and firmly, when necessary.
    • Strong managerial and leadership capabilities.

    We Offer

    • A wide range of national and international career opportunities.
    • Opportunities for professional growth in a dynamic environment acquiring skills, knowledge and exposure to a service provider set up & marketing of services. General exposure to terminal management

    go to method of application ยป

    Project Manager

    Ref.: AT-176064
    Location: Onne, Rivers

    Key Responsibilities

    • Have accountability for overall project or multiple work streams including project plan, scope, cost, work schedule, design and build, and contractual deliverables.
    • Carry out detailed requirements analysis and sizing of project team.
    • Manage project resources including subcontractors.
    • Establish effective communications and manage relationship with stakeholders.
    • Ensure delivery to the project plan and budget.
    • Develop a detailed project plan to share with stakeholders, and to track progress.
    • Ensure resource availability and allocation.
    • Perform risk management to minimize project risks.
    • Use appropriate verification techniques to manage changes in project scope, schedule and cost.
    • Meet budgetary objectives and make adjustments to project constraints based on financial analysis.
    • Measure project performance using appropriate systems, tools and techniques to analyze the successful completion of projects.
    • Create and maintain comprehensive project documentation.
    • Provide full project reporting.
    • Establish and maintain relationships with third parties/vendors.
    • Evaluate the success of the project against its benchmark, document and share lessons learnt from projects.

    Requirements
    We are looking for:

    • A Bachelor's Degree in Project Management or Engineering. Masters' Degree in same will be an added advantage.
    • PMP/PRINCE II certification.
    • Minimum of 7 years cognate experience in a multinational and matrix work environment, especially in a port, construction, engineering or manufacturing company.
    • Excellent organizational skills, very detail-oriented and great at handling multiple tasks simultaneously.
    • Exceptional time management, analytical and numeracy skills.
    • Advanced verbal and written communications skills in English, in addition to effective interpersonal skills & knowledge of the local language.
    • Ability to tolerate stress
    • Ability to select, manage and lead a project team.
    • Conflict resolution experience; excellent decision-making and leadership capabilities
    • Ability to plan and manage the performance of the project team.
    • Proficiency in using various project management software like Microsoft Project, Workfront etc. in addition to Microsoft Office applications.

    We Offer

    • A wide range of national and international career opportunities.
    • Opportunities for professional growth in a dynamic environment.
    • Exposure to the larger APMT, Transport and Logistics division.
    • Experience in new processes, methods, techniques with different equipment.

    Method of Application

    Use the link(s) below to apply on company website.

     

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