Manager, SME Sales at Ntel Nigeria

Role Purpose

• To strategize, research and oversee the development of SME marketing opportunities and plans; facilitate the implementation of sales plans and manage all sales activities of the SME in the region.

Key Role Responsibilities

• Develop the strategy and execute plan for ntel’s SME Segment and Corporate Segment and achieve the desired acquisition and revenue targets while also ensuring channel satisfaction levels.
• Meet marketing and sales financial objectives by forecasting requirements; analyzing variances; and initiating corrective actions
• Achieve customer acquisition, revenue, ARPU and retention target
• Oversee the acquisition of High Value subscribers from corporate, public, SME organizations and High Net worth Individuals (HNIs) within allocated sector/regions
• Build a rich pipeline of customers (Corporate, Public, SME and HNIs and ensure month-on-month growth of customer acquisitions & revenue)
• Ensure resolution of all customer complaints within approved SLAs and manage monthly churn
• Ensure prompt weekly report of performance market intelligence and competitions activities
• Build a prospect pipeline and sign up quantitative and qualitative account as defined by ntel
• Generate and facilitate the execution of sales plan in alignment with ntel’s business revenue and customer acquisition objectives

Minimum Requirements
Education:

• First degree in Business Administration/Marketing or any relevant field.
• MBA or Masters in a related field is desirable

Experience:

• Minimum 6 years’ experience including:
  • 3 to 4 years’ sales /marketing experience
  • 3 to 4 years account/B2B selling experience with demonstrable track record
• Leadership experience with demonstrable skills and success in leading and developing others
• Worked across diverse cultures and geographies advantageous.
• Proficient in the use of Microsoft office packages.

Professional Certification:

• Relevant Professional qualification from a recognized Body

Competencies
Knowledge:

• Sales and Marketing management.
• Detailed understanding of the Telecommunication business

Skills / Physical Competencies:

• Customer management
• Communication skills
• Customer/Client focus
• Presentation skills
• Problem Solving skills
• Analytical skills
• Results Driven
• Strategic Thinking
• Strong numerical
• Strong negotiation
• Account management skills.

Behavioral Competencies:

• Integrity
• Confidence
• Team player
• Courteous
• Attention to detail
• Resilience
• Proactive

Quality / Technical Competencies:

• Computer and Information Technology appreciation.