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  • Jobs at Lorache Group

  • Posted on: 16 May, 2018 Deadline: 25 May, 2018
  • View Jobs in ICT / Telecommunication View All Jobs at Lorache Consulting Limited
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  • Lorache Group - Our client, an Internet Service provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

    Team Lead - Quality Analysis / Assurance

     

    Major Deliverables
    Quality:

    • To monitor transaction quality of agents over phone, email & chat transcripts
    • To maintain performance report of individual team members
    • Audit processes for identifying process gaps and provide inputs for process efficiency
    • Prepare monthly performance reports for management reviews & action plan
    • Conduct root cause and training need analysis for various process
    • Responsible for team motivation and create team synergy for enhanced kpi performance
    • Prepare certification module and evaluate each batch before release to operations teams
    • Provide inputs to supervisor contact centre for new process and refresher trainings to teams.
    • Maintain records of qa reports history of officials and share them with supervisor / hod every week.

    Function / Domain:

    • customer service / customer service reporting to hod customer service

    Qualifications

    • Graduate / Post Graduate qualification
    • Desired experience: 3 to 5 years

    Essential Attributes:

    • customer focused, result oriented, leadership quality, energetic & assertive, knowledge of avaya and reporting structure, proficient with excel, word & power point, team player desired attributes relevant industry experience, should have planning and organizing skills, good interpersonal skills.

    go to method of application »

    Marketing Manager

     

    Job Description

    • The applicant who will manage the day to day marketing activities of the organization and long term marketing strategy for the company.
    • Development and execution of marketing, branding and communications pieces that will best maximize company’s exposure in the market.
    • Conduct regular marketing needs assessments.
    • Monitor competitor’s marketing strategies and incorporate best practice changes when appropriate.
    • Assist in promoting and implementing social media strategy for marketing products.
    • Assist in strategizing, developing and distributing all promotional marketing materials.
    • Update marketing materials with current data and statistics.
    • Manage corporate and social media programs utilizing current strategy. Make improvements where necessary.
    • Support Marketing and Operations team with creative and social needs as needed.
    • Creates marketing and social media campaigns and strategies, including budget planning, and implementation schedules.
    • Ensure brand consistency in marketing and social media messages by working with various company department members, including advertising product development and brand management.
    • Provide training and guidance to social media and marketing team members on social media implementation best practice and strategies.
    • Reports progress to senior marketing management.
    • Grows and and expands company social media presence into new social media platforms, plus increase increase presence on existing platforms including facebook, Linkedin, Twitter,and instagram.
    • Monitor and report on effectiveness of marketing communications.
    • Working closely with design agencies and assisting with new product launches.
    • Maintain effective internal communications to ensure that all relevant company functions are kept informed of marketing objectives.
    • Analyzing potential strategic partner relationships for company marketing.
    • Conduct research, evaluate product demand, establish pricing strategies, identify a target audience, and determine the best way to reach that audience.

    Requirements

    • Bachelor degree in Marketing.
    • Qualified chartered marketer.
    • Strong analytical and project management skills.
    • Confident and dynamic personality.
    • Strong creative outlook.

    Method of Application

    Applicants should send their CV's to: jobs@lorachegroup.com with the subject as position applied for.

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