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  • Customer Success Manager at TalentBase

  • Posted on: 16 May, 2018 Deadline: Not Specified
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    TalentBase is an affordable and easy-to-use HRM solution enabling HR managers and growing businesses simplify and organize their HR processes.

    Customer Success Manager

     

    Level: Professional

    Min. Qualification: HND

    Min. Years of Experience: 4-6

    Start date: 01/06/2018

    Duration: Fulltime/Long-term 

    Job Description

    • Professionally deliver onboarding guidance and sessions to new and/or prospective customers
    • Handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
    • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable, and document interactions through contact tracking
    • Provide quality service and support in a variety of areas including, but not limited to: new user on boarding, account features and functions, billing, and system troubleshooting
    • Troubleshoot customer issues over the phone or via live chat support tools
    • Handles issues in the best interest of both customer and company
    • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
    • Assist in creating and enhancing product manual documentation for users
    • Responsible for compiling and generating reports as they relate to customer service surveys
    • Assist in maintaining and facilitating internal relevant operating processes within the company

    Desired Qualities

    • Effective client management skills.?
    • Ability to plan, organize and prioritize.
    • Problem solving and negotiating skills. 
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Demonstrated passion for excellence with respect to treating and caring for customers.
    • Ability to communicate clearly and professionally, both verbally and in writing.
    • Has "thick skin" and is able to handle complaints and unpleasant customers.
    • Has a pleasant, patient and friendly attitude.
    • Strong decision-making and analytical abilities.
    • Strong detail orientation and communication/listening skills.
    • Possess a strong work ethic and team player mentality.

    Method of Application

    Interested and qualified? Go to Talentbase career website on careers.talentbase.ng to apply

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