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  • Posted: Apr 23, 2018
    Deadline: Not specified
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    AppZone is a response to the growing need in emerging markets for financial services accessibility to the masses. The company was formed with a genuine belief in Africa’s latent ability to support the home grown production and delivery of world class IT Software for the enhancement of key sectors of the budding economy. AppZone started off primarily...
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    Front Desk Personnel

    Job Opening ID: 57
    Job Description

    • Keep front desk tidy and presentable with all necessary materials (pens, newspaper etc.)
    • Greet and attend to visitors warmly
    • Manage corporate inquiries and incidents via walk in, email, and telephone using the case management system
    • Answer questions and address complaints
    • Answer all incoming calls and redirect them to specific people
    • Receive letters, packages etc. and distribute them to recipients
    • Prepare outgoing mail by drafting correspondence and securing parcels
    • Prepare daily attendance report of employees
    • Monitor office supplies and place orders when necessary
    • Schedule Meetings and Setup Conference rooms for Executives and CEOs
    • Assist with various Admin tasks which may be assigned to you from time to time.

    Requirements

    • Minimum of an OND /Degree in any relevant field.
    • Minimum of 1 year relevant experience.
    • You must be performance driven with a proven track record.
    • Ability to work in a fast-paced environment.

    go to method of application ยป

    Help Desk Officer

    Job Opening ID: 56

    Job Description

    • Provision of a reliable interface between client IT support personnel and AppZone business units.
    • Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.
    • Logging of cases and help desk interactions with clients using CRM applications.
    • Follow standard help desk procedures in other to assist clients to resolve technical issues.
    • Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
    • Prepare activity and other CRM reports.
    • Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

    Requirements

    • Bachelor's degree in Computer Science, Computer Engineering or any other related field.
    • Minimum of 2 years relevant working experience in a similar role
    • Good verbal and written communication skills.
    • Excellent interpersonal and analytical skills.
    • Great Customer service skills.
    • Ability to pay attention to details and work well under pressure.
    • Ease and ability to learn fast and solve complex.

    Method of Application

    Use the link(s) below to apply on company website.

     

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