Job Vacancies at British Council Nigeria

Role Type: Business Delivery
Pay Band: N/A
Duration: 3 years
Reports to: Exams Training Manager / Product Managers
Vacancy Description: Part-time/Temporary work to invigilate exams and support Exams Service officers as required

Summary

• As an Invigilator, you will be part of a wider team of exams venue staff expected to support the delivery of a variety of tests in various locations.
• You will be required to work very closely with British Council Examinations Services staff, other venue staff and venue service providers to ensure the test days run smoothly.
  

Role Purpose

• To ensure that any test administered by the British Council runs smoothly on the test day/s and that all assigned test day duties and standards are met.

Geopolitical/SBU/Function Overview

• Nigeria is the British Council’s largest operation in sub-Saharan Africa with office in 4 cities – Port Harcourt in the south, Kano in the north, Abuja the Federal capital and Lagos the commercial centre. Our 150 staff work across a range of states delivering large scale contracts, partnership programmes, examinations, projects as well as services in Arts, Education & Society and English & Exams.
• The Examinations business has grown significantly in recent year. We doubled our income and volumes between 2011 and 2013. In 2014/15 we delivered 90,000 examinations and by 2017-18 we expect to increase this to 95,000 examinations.
• Main opportunities/challenges for this role:
  • Deliver exams in a highly regulated environment to a high quality of delivery and customer service.
  • Experienced staff can grow into supervisory roles
  • Successful candidate is expected to have access to and use his/her own internet and email for communication with British Council.

Main Accountabilities

• You will be accountable for maintaining the integrity and reputation of the British Council and the various examination boards by ensuring that tests are delivered to prescribed standards for customer service, security and administration.
• You will also be accountable for promoting a positive image of the British Council by providing a high standard of customer care on the test day.

Programme/service support:

• Report promptly to test venue at agreed time. In case of any delays or if unable to get to the test venue, inform the appropriate test day or British Council Examinations Services staff in a timely manner.
• Follow all relevant standards & procedures, based on training and reference materials provided by the British Council Examinations Services and the relevant Exam Boards.
• Be familiar with the emergency procedures for the test day venue.
• Invigilate examinations to the standard required by the British Council Examinations Service and the relevant Exams Boards.
• Actively monitor candidates during tests to make sure that there is no violation of test conditions.
• Support the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council.
• Ensure all material is accounted for and handed over securely to the supervisor.
• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims accurately as required by British Council Examinations Services.
• Follow all relevant guidelines and policies in the areas of: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, and Anti-Fraud.
• Report any incidents, emergencies or breaches of security to the appropriate test day supervisor.
• Work with the test day supervisor to promote and ensure the wellbeing of candidates at all time. In case of emergencies, follow correct procedures.
• Additional duties in line with the role may be required.

Customer support:

• Enable good customer flow by giving candidates clear direction and answering their enquiries.
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
• Ensure special arrangements are provided as required

Training and development:

• Attend all briefing and training sessions as requested by the British Council Examinations Services Centre.
• Complete all mandatory training modules: Data Protection, Child Protection, Health & Safety, Equal Opportunities and Diversity, Anti-Fraud, Identity Checks as required.

Other important features or requirements of the job:

• Some invigilators may be required to travel, including overnight stays. The majority will not have this requirement. During the recruitment process you will be asked to indicate your willingness to travel.
• You are required to be very vigilant when observing candidates; to watch and hear what is going on in the exams room.
• Although there may not be a prescribed uniform for your role, while carrying out your duties, you must always be dressed in line with the cultural expectations of the country you are working in and your position in accordance with your role as representing the British Council.  However, it is recommended that you wear soft comfortable shoes.  Noisy shoes and distracting jewelry are not permitted.

Key Relationships
Internal:

• Exams Training Manager
• Exams Product Managers
• Exams Officers

External:

• Candidates

Person Specification
Language requirements (Minimum / essential):

• English language level of CEFR B1 (Listening, Speaking, Reading, Writing skills) or equivalent (eg Cambridge English PET, IELTS 5)
• National or international certification, or testing will be completed as part of the recruitment and selection process

Qualifications
Minimum / essential:

• Senior Secondary School Certificate level

Role Specific Knowledge & Experience
Minimum / essential:

• Customer Service: experience of responding to children/ young adults and parents' needs (as customers) in a professional manner, to a high level of quality.

Desirable:

• Awareness of safeguarding and promoting the welfare of children.

Assessment Stage:

• Shortlisting AND Interview

Role Specific Skills (if any)

• Awareness of safeguarding and promoting the welfare of children.

Assessment Stage:

• Shortlisting AND Interview

British Council Core Skills

• Using technology level 1: Operates as a basic user of information systems, digital and office technology. Able to use British Council systems and software, and the internet, to do the job and manage documents or processes.
• Planning and organising level 1: Is methodical. Able to plan own work over short timescales for routine or familiar tasks and processes. Has a good attention to detail. Is punctual and reliable.
• Communications in English level 1: Communicates clearly and effectively. Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing.

Assessment Stage:

• Shortlisting AND Interview

British Council Behaviours
Being accountable (Essential):

• Giving constructive feedback to others in a way they can understand and accept.

Working together (Essential):

• Works well with others, is approachable and flexible

 

 

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Location: Adamawa
Department: Education & Society
Job Category: Project Management
Pay Band: Locally appointed Grade G
Duration: Fixed Term (till December 2020)
Role Type: Business Delivery
Reports to: Operations

Role purpose

• The Programme Officer will be responsible for managing the administrative and logistical support to programme activities to ensure quality and timeliness of delivery; good control of resources and compliance with agreed programme management systems and processes; ensuring full and complete budgets are prepared and met for all activities with variance reports prepared as and when required; utilize Monitoring and Evaluation tools for measuring results and impacts during the programme lifespan.

Geopolitical/SBU/Function Overview

• The British Council in Nigeria is implementing the European Union Conflict Management in Nigeria programme under their Trust Fund (EUTF) and the Rule of Law and Anti-Corruption programme in Nigeria under their Development Fund programme (EUDF). We are in the process of agreeing with the EU to deliver the Agents for Citizen-driven Transformation under the development fund. In partnership with COFFEY, we are delivering the Policing work under their Conflict Stability and Security Fund (CSSF) and have plans to position ourselves for DFID’s forthcoming Anti-Corruption in Nigeria (ACorN) programme. To support our existing contracts as well as all future contracts, we are developing flexible structures that meet the global British Council standards to provide support to all our Full Cost Recovery (FCR) (Justice, Security and Conflict) work in Nigeria.
• The Managing Conflict in North-East Nigeria (MCN) Programme is a €21m EUTF-funded Programme (2017-2021) and works with the overall aim of enhancing state and community level conflict management capability to prevent the escalation of conflict into violence in a number of locations in North-East Nigeria. The Programme has an annual turnover of around £5-£6m and will work in 3 states – Adamawa, Borno and Yobe as well as in Abuja. The programme is being delivered alongside a partner (International Alert) with the British Council leading the contract.
• The Rule of Law and Anti-Corruption (RoLAC) programme in Nigeria is a €25m EUDF-funded Programme (2017-2021) and has the overall aim of enhancing good governance in Nigeria by contributing to strengthening of the rule of law, curbing corruption and reducing impunity. The programme has an annual turnover of around £5-£6m and will work in 4 states – Adamawa, Anambra, Kano and Lagos as well as in Abuja.
• The Agents for Citizen-driven Transformation Programme is a €15m EDF-funded Programme (2018-2020) which aims to contribute to the achievement of sustainable development in Nigeria through enhancing the credibility of Civil Society Organizations (CSOs) and enhancing their role as independent development actors and drivers of change. The programme will be implemented at the Federal and in selected states where EU programmes concentrate.
• The Nigerian context is generally challenging, having poor infrastructure and currently facing a volatile security situation. Three states remain under an extended State of Emergency - Adamawa, Borno and Yobe. In addition, there is still a significant reliance on the cash economy, corruption is high and the regulatory and compliance structures that exist are highly ineffective. The overall economic situation is not good with the low oil prices leading to high unemployment, increasing inflation and a shortage of foreign currency causing the value of the Naira to weaken considerably. This makes Nigeria a very challenging environment in which to deliver programmes of this size and value. The State Office is located in Yola, Adamawa State.
• The post holder must therefore have the ability to work in an ambiguous and difficult environment in which British Council processes need to be adapted or developed to cope with unusual requirements and difficult context. The post holder will work closely with the programme delivery and management teams as well as having significant interactions with the technical teams and Nigerian partners.

Main Accountabilities
Accountabilities, Responsibilities and Main duties:
Project management and delivery:

• To provide support for projects and manage and organise events to a high standard and within deadline.
• To liaise with support units to manage the arrangements for visitors including booking travel, accommodation and preparing programmes.
• Provide administrative and logistic support to consultants who deliver programmes.
• To support financial and technical reporting to internal/external clients and customers, ensuring reporting standards are in accordance with client and corporate standards.
• Produce monthly work plan for end client, useful for planning and monitoring of programme implementation.
• Support with review of consultant deliverables against Terms of Reference to ensure agreed outputs and outcomes are delivered.
• Build and manage output folders and database of key contacts and stakeholders to ensure regular growth in engagement of key audiences, with the aim of increasing awareness and impact.
• Ensure the provision, collation and analysis of participants and stakeholder feedback on all events and programs to ensure quality and effectiveness can be assessed and recommend improvement.
• Actively builds professional networks and information channels that maintain an excellent understanding of relevant developments, stakeholders and opinion formers in the development sector to support the creation of high quality programs and events.

Finance administration:

• Responsible for project procurement in line with established corporate policies and guidelines.
• To provide financial support to the State Team Lead and Finance team, including the detailed budgeting for planned events, raising advances, issuing payments to workshop participants, processing of workshop claims, retirement of advances in a timely manner.
• To ensure risk is minimized by strict application of corporate BC financial principles in all programme related activities.
• Monitoring expenditure against set budgets for an agreed portfolio of projects to ensure financial targets are met.

Monitoring and Evaluation (M&E):

• To support initiatives led by M&E technical lead developed to monitor and evaluate the impact of interventions.
• Disseminate lessons learned to enable the State team share successes, act on lessons learnt and improve the quality of events and their outcomes.
• Identify opportunities for replication and support activities that facilitate replication of interventions.

Knowledge management:

• To provide support to Knowledge Management consultant to broaden the reach of programme impact and improve its sustainability.
• Support activities to facilitate replication of interventions (Demonstrate ‘value for money’).
• Liaise with Knowledge Management team to provide summary reports and stories that feed into the quarterly impact reports, newsletters and other knowledge management products.
• Provide up-to-date information and share stories of live events on social media networks such as twitter, Facebook, Flickr with the wider audience.

Team support and contribution:

• Ensure professionalism is demonstrated in own work area and that customer / client needs and perspectives are reflected in own behaviours and focus.
• To support the embedding of continuous learning and improvement into the team.
• To seek to understand the interdependencies and connections the State team has with other functions and teams within EU programmes and the wider organisation.
• To proactively share best practice and learning across the wider EU programmes team.

Leadership and Management:

• Provides coaching and mentoring and sharing information for staff in the project teams, as agreed to build capability and capacity within the team and ensure the team receives the support it requires.
• Supports the analysis of skills, identifies development needs and contributes to the development of learning and development initiatives from areas of own expertise.
• To ensure career planning, development planning and continuous professional development are embedded in own area of work.

Other administrative work :

• As required.

Key Relationships
Internal:

• National Programme Managers, Technical Lead, Operation Managers, State Team Lead (STL), Procurement and Estate Manager, HR Manager, Finance Manager, Other Programme Officers, Admin and Resource Assistants.
• All Visiting National and International Consultants
• Other Project Teams

External:

• External relationship management where appropriate (i.e. linked to function of role), to include: EU, consultants, external partner organisations, Civil Society Organizations, MDAs, etc.

Qualifications and Requirements

• Graduate level education.
• Minimum of 3 years’ experience with an international organization.
• Evidence of continuous professional development.
• Experience of working as part of a successful team/function.
• Experience of scheduling and supporting meetings with internal stakeholders / external partners.