Latest Recruitment at Qatar Airways

Ref Id: QR17283
Job Function: Commercial
Employment Type: Full Time - Permanent

About the Job

• In this role, you will provide full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meeting in order to achieve optimal customer satisfaction and achieve budget revenue targets.

Accountabilities

• Makes and confirms reservations for passengers
• Arranges Reservations and routing for using timetable, airlines manuals, reference guides and tariff book and proper issuance of ATB for all types of ticketing transactions
• Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints
• Issue tickets quoting correct fare to reduce passenger complaints and debit notes
• Advise of changes in flight plan or to cancel passenger reservations
• Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights.
• Initiate and promote QR product to generate the revenue
• Record and process reservations made by phone/fax/e-mail; action telex messages and authorities.
• Handle helpdesk-assist travel agents with seat confirmations: upgrade/downgrade proposals
• Issuance of MCO’s and refunds’ process lost tickets and time barred tickets
• Plans route and computes ticket cost, using schedules, rate books and computer
• Telephones customer or travel agents to advise of changes with travel conveyance or to confirm reservations, as well as alternate available options
• Answer inquires made by travel agencies or transportation firms, such as airlines, bus companies, railroad companies, and steamship lines

Requirements

• To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of two years of job-related experience.
• Completion of the IATA Amadeus Certificate is an advantage. 
• You will need excellent communication skills, thorough knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.
• You will need to be fluent (written and spoken) in English to perform this role.

Remuneration
We offer competitive compensation and benefit packages.

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Job ID: QR17285
Location: Lagos - LOS
Job Function: Commercial
Employment Type: Full Time - Permanent

About the Job

• In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management.
• You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.
• You will replay information to the customer and assist in finding the right itinerary for their needs.
• You will cancel and change reservations when customers request it.
• You will also encourage teamwork, consistency of service and proper coordination.

Specific Accountabilities

• Handling customer requirements and requests professionally ensuring minimum complaints.  You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
• Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
• Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
• Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
• Issuing tickets and quoting correct fares to passengers
• Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

About you

• To be effective in this role, you will need a Trade or Vocational Qualification combined with a minimum of three years of job-related experience.
• Completion of the IATA Amadeus Certificate is an advantage. 
• You will need excellent communication skills, thorough knowledge of fare construction and ticketing along with the ability to work under pressure with minimal supervision in a high-pressure environment.

Remuneration
We offer competitive compensation and benefit packages.