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  • Posted: Mar 23, 2018
    Deadline: Not specified
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    We are Nigeria's fastest B2B-focused on-demand and last-mile delivery service company, present in Lagos and Abuja.
    Read more about this company

     

    Director of Operations

    Job Description

    • You are a process-oriented, data-driven operations & logistics manager who is ready troll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
    • You not only possess a rare combination of analytical thinking, creative problem solving, detail orientation and interpersonal skills, but can also drive a core part of our business: making sure our amazing services are available and perfectly executed tour customers conveniently and seamlessly.
    • In this role you'll own day-to-day operations, employee management, and constant margin evaluation of delivery operations, communicating business status and progress to executive management.
    • This is an exciting opportunity for someone who wants to directly impact the customer experience through the planning and seamless execution of our services while also maximizing efficiency and P&L health.

    What You'll Do

    • Own the Client's operations team, including external delivery partners and all internal operations, while working alongside our Marketing & Engineering on strategy and delivery times
    • Enable efficient and accurate schedules/routes, which minimize drive times and mileage
    • Provide accurate and timely operational and financial reporting while holding delivery team accountable to KPIs & Quality of Service Metrics
    • Use data to drive improvements to delivery operations and ensure high-quality customer experiences, delivery protocols, driver support and best practices
    • Work to minimize costs, improve services and process efficiencies
    • Set up and manage the Customer Service.

    Requirements

    • BA/BS degree in Engineering, Finance, Operations or Analytics, or equivalent practical experience.
    • 5+ years of experience managing transportation operations to ensure lowest-cost and on-time delivery
    • 5+ years of experience managing relationships with vendors
    • Strong understanding and experience of developing and managing metric-orientated logistics processes and the ability to measure, analyze, improve, control and take ownership of the processes
    • Experience in managing customer service
    • Ability to effectively manage hourly employees
    • Natural leader with the ability to motivate and lead a team, even indirect reports
    • Ability to take initiative and be flexible in a constantly-changing work environment
    • Excellent communication skills
    • Strong knowledge of excel / google sheets and ease with a variety of tech platforms, including accounting and reporting.

    Life at our client's

    • Join a diverse, passionate & driven team of all backgrounds
    • Casual work environment
    • Comprehensive health benefits to fit your needs
    • Competitive salary & equity package.

    Method of Application

    Interested and qualified? Go to Africa Delivery Technologies Limited on www.linkedin.com to apply

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