Sales / Customer Service Representatives at Eficaz Communications

Details:

A leading telecommunications company in Mubi, Adamawa State is seeking to employ a Sales / Customer Service Representative who will be responsible for sales, information, merchandising, reporting, cash procedures and documentation. We are looking for enthusiastic, positive and motivated individuals who can take the training and tools for success given to them to achieve and exceed sales goals. The candidate will be the front line for presenting the products of the business to potential customers and clients.  Success in this role may lead to career opportunities in other areas of the sales organization and company.

Essential Duties & Responsibilities

• Responsible for identifying and aggressively prospecting new business accounts
• Aggressively prospect, develop leads using a variety of offline and online sources.
• Make certain amount of visits and calls per day, with additional touch points
• Meet and exceed individual daily, weekly and monthly sales goals.
• Contact prospects to determine business needs and pair those needs to company’s products and services.
• Job Duties/ Responsibilities/ Accountabilities:
• Effect sales of handsets, SIM packs, rechargeable cards to current and potential subscribers.
• Ensure activation of SIM cards both pre-paid and post-paid
• Provide advice to customers on suitable packages for their needs thereby promoting company’s products and services
• Provide information regarding account, products/services enquiries
• Resolve customer enquiries
• Effect sale services (IDD Fax, roaming, data, etc.) to potential customers
• Troubleshoot and escalate unresolved customer queries and complaints to Manager or to appropriate unit with the support organization
• Educate customers on handling and the use of handsets and how to use the services and maintenance
• Handle cash and ensure correct amounts paid;
• Print post-paid customer bills
• Book faulty phone for repairs
• Maintain high quality merchandising
• Order stock from primary store to secondary store
• Document actions taken to resolve customer problems
• Take minutes of meeting and compile weekly report.
• Collect and file all documentation received from customers (viz. SIM swaps, activations, subscribers agreement forms, account payment, value added services and capture such information on CRM database
• All other duties as may be assigned

Requirement

Qualification – BA/BSc

• Degree in Sales, Marketing or Business Development from a reputable institution
• Minimum 3 years proven work experience in sales and marketing
• Customer Service
• Motivation for Sales
• Meeting Sales Goals
• Closing Skills
• Territory Management
• Prospecting Skills
• Negotiation
• Self-Confidence
• Product Knowledge
• Presentation Skills
• Client Relationships
• Good appreciation and working knowledge of Microsoft Word, Outlook, Excel, and PowerPoint etc.
• Because of the sensitive nature of the business involving cash procedures, only candidates with high integrity are wanted.