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  • Posted: Mar 21, 2018
    Deadline: Apr 4, 2018
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    For 15 years we have been building and managing telecommunications towers that are the essential backbone of mobile telecommunications in Africa - the leapfrog technology driving economic development, prosperity and self-sufficiency across the continent. Right now, IHS is leading a new telecoms service sector driven by the growth of middle class business an...
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    Tools Administrator

    Reports To: Head of Quality Assurance

    Job Summary

    • Administer the tools used for network management and provide end-user support.

    Responsibilities

    • Ensure all tools are functional and usable by the Network Operations Centre (NOC) team by avoiding connectivity issues.
    • Take ownership of issues with the tools and see problems through to resolution
    • Identify, diagnose and troubleshoot software failures while keeping a line of communication with impacted users.
    • Continuously research more effective ways to improve performance of tools.
    • Ensure systems upgrades are done timely without disrupting users
    • Ensure proper recording and closure of all issues escalated by end users with proper root cause analysis
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Ensure all locked accounts passwords are reset on time
    • Create templates and profiles for NOC users on all Remote Monitoring System (RMS) and Network Management System (NMS)
    • Ensure that changes to NOC tools follow IHS change management process
    • Ensure all NOC scripts are running efficiently
    • Ensure daily routine check of all databases used by the NOC
    • Ensure all NOC group emails are created and updated
    • Responsible for granting and denying user access after appropriate approval
    • Document knowledge in a knowledge database and make it available in notes and articles for system user.
    • Perform other appropriate duties as requested by Head Quality Assurance.

    Education & Experience

    • 1st degree in Computer Science or related discipline
    • Upwards of 4 years’ experience in a related field or role

    Competencies:

    • Personal qualities of integrity, credibility, and commitment to the mission of IHS
    • Flexible and able to multi-task
    • People Management
    • Problem solving skills
    • Analytical skills
    • Conflict resolution
    • Performance Management
    • Database Management
    • Computer and Information Management
    • End User Support
    • Network Operations Management

    Method of Application

    Applicants should send their CV's and Cover letter to: talent@ihstowers.com indicating in the subject bar the name of the role.

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