Training Coordinator (QSR) at Eat'n'Go Limited

Reporting Line: This role reports to the Training Team Lead

Job Summary

The Training Coordinator will be responsible for managing the development and execution of brand standards, with a primary focus on providing training systems to employees at restaurant-level across all levels.

Job Description

• Responsible for the development of quality in store management in Corporate Stores.
• Responsible for maintaining the appropriate number of trained employees in all stores.
• Provide train the trainer for store manager’s management training curriculum.
• Monitor and follow up with Operations Manager and District Operations Manager (DOM) to ensure proper utilization of training manuals. Provide updates to DOM on progress within the area.
• Through regular store visits track and monitor trainee performance and progress through training completion of training manuals
• Schedule, coordinate and teach the Training classes for Crew Members and Managers.
• Coordinate with the Training Manager to obtain new product roll-out materials, new procedures, job aids, etc
• Schedule and deliver new product roll-outs and procedures training to DOM’s and GM’s.
• Track and monitor new product and procedure roll-out training completion and monitor results.
• Provide remedial training as appropriate based on operational assessments or other identified needs.
• Coach GM’s to assess, address and resolve training issues as well as assist DOM in developing their skills.
• Assist HR in the functional training of newly promoted/hired ARM’s and GM’s training.
• Enter all appropriate training completion into Training Report template.
• Ensure stores enter training completions leading to certifications for all category of employees.
• Monitor and assess training completion and history of all  CSR’s, Drivers, Shift Mangers,   Level 1, 2 & 3 AM’s, and GM’s . On a period basis, alert Training Manager of deficiencies and recommend corrective action.
• Complete all weekly, period and quarterly reporting as directed by Training Manager.

Qualifications and Requirements

• 3-5 years supervisory experience required (Experience in Quick Service Restaurant will be of advantage)
• Training experience in a multi-unit environment with a dispersed workforce
• 2+ years formal training experience required
• Associate or Bachelor’s degree preferred
• Outstanding interpersonal and communication skills required
• Outstanding motivation skills and positive attitude required
• Outstanding presentation skills required
• Ability to schedule, coordinate, and monitor multiple activities (“multi-tasking”) required
• Capability with MS Office applications (Word, Excel, Powerpoint) required
• Presents and professional demeanor

Ability to:

• Make decisions and exercise sound judgment.
• Ability to work a flexible schedule based on business needs, which may include evenings, weekends and holidays
• Demonstrated self-starter and problem solver with excellent interpersonal skills
• Focused on attention to detail, taking initiative, and working in a positive environment
• Able to work under pressure and tight deadlines and at the same time deliver time results and reports.
• Team player and fast worker