Operations Manager, Jumia Global at Jumia Nigeria

Job Description

• The Operations Manager will be responsible for the overall management of logistics including coordination of full-order cycle, align metrics and resources to leverage volume for highest return.
• This position is a key contact to record and track quality, quantity, stock levels, delivery times and transport cost while maintaining efficiency.

In particular you will:

• Management of cross border supply chain for Nigeria bound shipment
• Create route to improve delivery fulfilment and customer promise for international order
• Diversify logistic partnership for trade route
• Test new international shipping solution to create most reliable and even faster supply
• Develop systems and processes to improve fulfilment lead-time for Jumia global bound shipment
• Constantly improving existing processes and finding means to better supply efficiency and metric
• Rollout and standardize reverse supply chain for international sellers
• Streamline international seller inventory management
• Enhancement of Customer Experience/Vendor Experience for Jumia Global
• Constantly review SKU with poor review and quality
• Manage vendor Payment and logistic recharge
• Cost optimization for international Freight and local clearing
• Negotiate international freight & local clearing cost with 100% reliability
• Develop streamlined reports, dashboards and intermediate indicators
• Create reports on Metric --> Detail--> Why format
• Automate and make dashboards as real time as possible to show performance metric

Professional Skills & Qualifications

• MBA or Master's Degree in: Engineering, Operations, Logistics or related fields
• 7+ years of management experience in Supply Chain, Distribution and Logistics, preferably in e-commerce fulfillment.
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
• Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
• Experience of Six Sigma/ Lean analytical technique is a plus
• Experience of supply chain management and transportation concepts: forecasting, planning, optimization, logistics, delivery performance, carrier negotiation, inventory management, S&OP.
• Understanding of E-Commerce Direct-to-Consumer order fulfilment concepts.