• Call Center Agents at Lase Consulting

  • Posted on: 13 December, 2013 Deadline: 26 December, 2013
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  • Lase Consulting - Our client is a leading and fast-expanding IT products retailer/Distributor. With vision to be the No.1 IT retailer by 2015. We owe our success over the years to the innovation, dedication and commitment of our employees.

    Established 8 years ago in Lagos with branches in Abuja, Port Harcourt and South West zone. Having Served over 25,000 Customers. The company is now launching an ecommerce platform, with the hope to cover the entire Nigeria. Currently has a 10 seater dedicated Call Center.

    Call Center/Telesales Agents

     

    Job Description
    The client has offered to train prospective and accepted applicant, but require candidates with background in computer/IT.
    So, OND in computer science or related field will most likely get it easily.

    Reponsibilities

    •     Answer calls and respond to emails
    •     Handle customer inquiries by telephone and email
    •     Research required information using available resources
    •     Manage and resolve customer complaints
    •     Provide customers with product and service information
    •     Update existing customer information process order forms and applications
    •     Identify and escalate priority issues
    •     Route calls to appropriate resource
    •     Document all call information according to standard operating procedures

    Requirements

    •     We welcome Matured SSCE Holders/ Part Time Students and OND Holders/Fresh Graduates in computer science or related field.
    •     Must be smart, attentive to detail, and be able to multi task.

    Method of Application

    Interested and qualified candidates should send their applications and CVs to: call@laseconsulting.com Note: We prefer candidates that live around Ikeja, Lagos.

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