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  • Posted on: 13 March, 2018 Deadline: 23 March, 2018
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    Fadac Resources - Our client who specializes in making beautifully carved snack boxes, sandwich packs, popcorn packs, Chinese packs, burger boxes, grease proof papers, pizza boxes along with different types of paper bags including Kraft paper bags and luxury paper bags. Our client is in need of customer service interns that interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

    Customer Service Intern

     

    Job Tasks and Responsibilities

    • To provide practical knowledge of customer service related issues in a service organization.
    • Typical duties interns perform involves meeting and greeting customers, understanding customers' queries and requests, processing customer requests,.
    • Prepare and distribute customer activity reports.
    • Maintain customer databases, attending training sessions designed for customer service associates.
    • Manage administration, forwarding complaints to seniors, and performing administrative tasks being assigned by customer service manager.
    • Communicate and coordinate with internal departments.
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

    Job Requirements

    • Bachelors Degree, HND, OND in Communications, Business or related fields.
    • Little or no experience required.
    • Close proximity to the Island.
    • Knowledge of customer service principles and practices.
    • Good written, oral, interpersonal and organizational skills.

    go to method of application »

    Admin/Customer Service Officer

     

    RESPONSIBILITIES

    • Manage office supplies stock and place orders
    • Prepare regular reports on expenses and office budgets
    • Maintain and update company databases
    • Deal directly with customers either by telephone, electronically or face to face
    • Respond promptly to customer inquiries
    • Handle and resolve customer complaints
    • Obtain and evaluate all relevant information to handle product and service inquiries
    • Provide pricing and delivery information
    • Perform customer verifications
    • Set up new customer accounts
    • Process orders, forms, applications and requests
    • Organize workflow to meet customer timeframes
    • Direct requests and unresolved issues to the designated resource
    • Manage customers' accounts
    • Keep records of customer interactions and transactions
    • Record details of inquiries, comments and complaints
    • Record details of actions taken
    • Prepare and distribute customer activity reports
    • Maintain customer databases
    • Manage administration
    • Communicate and coordinate with internal departments
    • Follow up on customer interactions
    • Provide feedback on the efficiency of the customer service process

    REQUIREMENTS

    • Must be a female applicant
    • Minimum of OND in mass communication or any related field
    • 2 - 3 years proven work experience as an Administrative/Customer service Officer or in similar role
    • Close proximity to the Island
    • It requires six working days
    • Knowledge of administrative /customer service principles and practices
    • Knowledge of relevant computer applications
    • Interpersonal skills
    • Communication skills - verbal and written
    • Listening skills
    • Problem analysis and problem-solving
    • Attention to details and accuracy
    • Data collection and ordering
    • Customer service orientation
    • Adaptability
    • Initiative
    • Stress tolerance

    N.B
    Only candidates that fit the requirements will be contacted

    go to method of application »

    Supervisor/Operations Officer

     

    Responsibilities

    • Helping the team understand performance targets and goals.
    • Training or ensuring that workers are properly trained for their specific roles.
    • Scheduling work hours and shifts.
    • Coordinating job rotation and cross-training.
    • Providing real-time feedback on worker performance.
    • Sharing company updates, financial results and new objectives with team members.
    • Assisting in resolving emergencies.
    • Identifying and resolving workplace problems, including tardiness or absenteeism
    • Providing reports and activity updates to management.
    • Assisting in hiring and firing activities, although often the supervisor requires managerial approval of all new hires or terminations.

    Requirements

    • Must be a female applicant and single
    • Minimum of OND in any related field
    • 2-3 years proven work experience as a supervisor or in similar role
    • Close proximity to the Victoria Island
    • It requires six working days
    • Must be strict
    • Knowledge of relevant computer applications
    • Interpersonal skills
    • Communication skills - verbal and written
    • Strong leadership skill
    • Problem analysis and problem-solving
    • Attention to detail and accuracy
    • Ability to learn
    • Adaptability
    • Smart and sharp
    • Stress tolerance

    Method of Application

    Use the email(s) below to apply.

    • Customer Service Intern - Moyosoreoluwa.c@fadacresources.com
    • Admin/Customer Service Officer - oladele.i@fadacresources.com
    • Supervisor/Operations Officer - oladele.i@fadacresources.com

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