Latest Jobs at Fadac Resources

Job Tasks and Responsibilities

• To provide practical knowledge of customer service related issues in a service organization.
• Typical duties interns perform involves meeting and greeting customers, understanding customers' queries and requests, processing customer requests,.
• Prepare and distribute customer activity reports.
• Maintain customer databases, attending training sessions designed for customer service associates.
• Manage administration, forwarding complaints to seniors, and performing administrative tasks being assigned by customer service manager.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

Job Requirements

• Bachelors Degree, HND, OND in Communications, Business or related fields.
• Little or no experience required.
• Close proximity to the Island.
• Knowledge of customer service principles and practices.
• Good written, oral, interpersonal and organizational skills.

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RESPONSIBILITIES

• Manage office supplies stock and place orders
• Prepare regular reports on expenses and office budgets
• Maintain and update company databases
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken
• Prepare and distribute customer activity reports
• Maintain customer databases
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Provide feedback on the efficiency of the customer service process

REQUIREMENTS

• Must be a female applicant
• Minimum of OND in mass communication or any related field
• 2 - 3 years proven work experience as an Administrative/Customer service Officer or in similar role
• Close proximity to the Island
• It requires six working days
• Knowledge of administrative /customer service principles and practices
• Knowledge of relevant computer applications
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Problem analysis and problem-solving
• Attention to details and accuracy
• Data collection and ordering
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

N.B
Only candidates that fit the requirements will be contacted

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Responsibilities

• Helping the team understand performance targets and goals.
• Training or ensuring that workers are properly trained for their specific roles.
• Scheduling work hours and shifts.
• Coordinating job rotation and cross-training.
• Providing real-time feedback on worker performance.
• Sharing company updates, financial results and new objectives with team members.
• Assisting in resolving emergencies.
• Identifying and resolving workplace problems, including tardiness or absenteeism
• Providing reports and activity updates to management.
• Assisting in hiring and firing activities, although often the supervisor requires managerial approval of all new hires or terminations.

Requirements

• Must be a female applicant and single
• Minimum of OND in any related field
• 2-3 years proven work experience as a supervisor or in similar role
• Close proximity to the Victoria Island
• It requires six working days
• Must be strict
• Knowledge of relevant computer applications
• Interpersonal skills
• Communication skills - verbal and written
• Strong leadership skill
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Ability to learn
• Adaptability
• Smart and sharp
• Stress tolerance