Latest Job Openings at Ashton & Dave Travels

Details:

Job description:

• Evaluating, Booking, Ticketing, Refunds, etc
• Prospecting, qualifying, developing, and closing sales opportunities within a defined territory
• Forecasting and tracking of sales opportunities
• Achieving sales targets,
• Understanding industry trends, product capabilities and customer requirements,
• Manages Partner Relations with Airlines – Delta, Qatar, Emirates, Kenya Airlines, etc. in terms of deals, promos, discounts, etc…
• Establishing executive level, long term customer relationship for future cross-sell and up-sell opportunities/other services required. E.g. hotel, pick up, Tour packages, Local Transport, visa, insurance, etc
• Ensuring customer satisfaction  -
• Post ticket customer service
• Pre & Post Travel Customer Service
• Provide daily Sales Report
• Provide daily customer feedback form

Requirements:

• Must be educated to a degree level in related field
• Minimum of 3 years in ticketing and customer service experience within either the tourism or hospitality industry.
• IATA certified, Global distribution system (GDS) experience in atleast 2 of the 3 systems (Saber, Amadeus, Galileo)

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PACKAGES / PRODUCT DEVELOPMENT

• Design, develop and promote tour packages
• Work on Product development
• Provide content for packages
• Provide content for write up and blogs
• Create proposals to tour operators, hotels
• Create proposal to prospective corporate clients.
• Develop tourism products and services.
• Strategic planning and implementation of travel products and itineraries for clients.
• Writing of press releases
• Attend seminars, conference on Travel and Tourism as a whole.
• Liaise vendors on services and transactions.
• Liaise with graphics team to produce attractive products/ works for the website and social media.
• Write weekly report

INSURANCE

• Advising clients on the health insurance policy that suits there travel based on travel period.
• Issuing of insurance policies from online platform.
• Liaise with Account managers at the Insurance companies.

CUSTOMER SERVICE

• Call up clients as regards their request for travel services.
• Accompany clients to the Embassy/Visa submission centres.
• Call up clients when visas are ready.
• Contact clients after their trip especially those who patronised our departmental services: hotels, visa and packages.
• Offer complimentary visa advisory services to clients.
• Liaise with hotel on behalf of clients when need be (e.g. delay in flight, pick up services).
• Give client complimentary advice on choice of hotels, destinations or packages.
• Follow-up on visa processing and pick up the visa where necessary.
• Maintain good working relationships with vendors.
• Assist clients in writing letters required for visa interviews

VISA ADVISORY

• Offer visa advisory services
• Process Visas for clients
• Fill visa forms for clients
• Book visa appointment /interview dates for clients.
• Carry out research on requirements and provide information on visas to destinations.
• Visit High commissions / Embassies
• Accompany the client to the visa appointment where necessary.
• Scout for and develop working relationships with visa agents.
• Prepare client’s document for visa interviews.

HOTEL

• Book hotels for clients.
• Make payments for hotels.
• Liaise with hotel aggregator and hotels as regards clients’ needs.
• Sign up as club members with Hotel Chains.

Requirements:

• Must be educated to a degree level
• Must have atleast 5 years experience in the tour and packages function.
• Must be IATA certified, Global Distribution System (GDS) experience in atleast 2 of the 3 systems ( Saber, Amadeus, Galileo)