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  • Posted: Feb 15, 2018
    Deadline: Not specified
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    Ericsson (Telefonaktiebolaget L. M. Ericsson) is a Swedish multinational provider of communications technology and services. The offering comprises services, software and infrastructure within Information and Communications Technology (ICT) for telecom operators and other industries, including telecommunications and IP networking equipment, mobile and fixed ...
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    Customer Network Support Engineer

    Req ID: 221550
    Location
    : Lagos
    Job Segment: Network, Telecom, Telecommunications, R&D Engineer, Network Engineer, Technology, Engineering

    Job Summary

    • We are now looking for a Customer Network Support (CNS) Engineer that will deliver support services to our clients.
    • You will be part of a CNS team and together you will identify business leads and promote Ericsson products and services to secure add on sales.
    • This will require detailed customer networks knowledge and knowledge of the customer strategies.
    • As a CNS Engineer at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization.
    • You will also take active part of the Emergency Handling support.

    Responsibilities
    The Customer Network Support Engineer is responsible for:

    • Customer request handling
    • Software update handling (SUH)
    • Developing and maintaining relationships
    • Identifying new business opportunities

    Key Qualifications/Requirements

    • Education: Bachelor's Degree
    • Min years of experience: 5 Years
    • Domain experience: CS Core (UDC, MSC, HLR, MGW) & PS Core (SGSN, GGSN, EPG)
    • Market insight
    • Financial acumen and skills
    • Ericsson portfolio knowledge preferred
    • Service Delivery process, models and strategy
    • Change and improvement management skills
    • Consultative selling skills
    • Negotiation and argumentation skills

    Additional Requirement:

    • Candidate should be open for 24*7 work environment.

    Method of Application

    Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply

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