Customer Service Representatives at A Reputable Health Facility

Responsibilities include:

• Greets and interacts with patients/family/significant other in a courteous and professional manner.
• Working closely with the Operations team, to deliver excellent service to customers
• Dispatches calls regarding other hospital services.
• Resolving issues with customer via  telephone, email and face-to-face
• Assisting with customer queries relating to hospital’s products and services.
• Taking inbound calls from existing and prospective clients
• Making outbound calls to customers for feedback and follow-up purposes
• Assisting with the management of our social media sites
• Ad-hoc administrative duties

Requirements

• Female Applicants ONLY
• Minimum, Bachelors Degree in any discipline from a Reputable University.
• Minimum 1 year customer service experience in a call centre or face-to-face setting.
• Dedication to customer satisfaction
• Excellent interpersonal skills and telephone manner
• Excellent written English
• Minimum intermediate level Typing Skills 
• Sound numeracy skills
• High level of attention to detail
• Meticulous record keeping ability
• Proficient use of MS Outlook (will be tested)
• Experience in developing and executing a plan for engaging customers and meeting customer needs