Graduate Customer Care Officers at Powergen Engineering Limited

Job Description

•     Identify and Source Business opportunity effectively and efficiently, whilst maintaining the acceptable client support standards
•     Follow through on Client queries on specific jobs ensuring prompt resolution and feedback
•     Escalate and route Client/customer issues to the relevant process departments
•     Perform necessary system transactions related to your Clients request (on specific Jobs)
•     Use organization and time management tools to track client complaints and meet turn-around-times and other required metrics.
•     Inter-phase with the sales and Technical departments to proffer Productive business solutions.
•     Ensure invoices are raised and forwarded to the clients and notify all relevant units.
•     Follow up with customers on all outstanding checks
•     Seek new customers for company products and services.
•     Ensure existing customers maintain or increase their purchase of product or services.
•     Maintain quality and professional relationship between the company and its existing & future customers.
•     Responsible for updating company CRM tools and checking web mails and provide actions accordingly.
•     Compilation, interpretation & filing of customers correspondence and other related Documents.