Travels Service Manager at a Leading Travel Agency

Description:
We are currently seeking a smart & service oriented Travel Service Manager to be part of the travel team. The Service Manager will be responsible for overseeing the day-to-day operations for internal and external inquiries ensuring that all set standards and objectives are met promptly. The position requires experience and skill in management & business development, customer service, problem solving, and overall ability to work quickly and efficiently in a fast-paced environment.

Some of the tasks and responsibilities are outlined as follows:

• promoting and marketing the business, sometimes to new or niche markets;
• selling travel products and tour packages;
• To help maintain global business goals and priorities of the company;
• To put up a highly cerebral team that will assist in implementing all strategic plans of the company;
• Liaison with the designated travel company for special travel requests & plan implementations;
• Serve as a point of contact (internal and external) for travel concerns and issues & determine appropriate travel solution;
• To prepare and present meaningful metrics & reports that will improve the services of the company;
• Ensure all travel training & communication materials are up to date on the Travel intranet site;
• Assist internal employees with travel policies and procedures;
• Organize & coordinate meeting requests with internal & external parties;
• Monitor employee reimbursement process inclusive of managing systems and assisting ongoing processing;