Career Opportunities at Airtel Nigeria

Job Description

• Looking for a suitable candidate to fill the role of Retail Executive, Shops(HQ&AES) to develop and design Business Strategies and Processes to drive achievement of Retail KPIs in Owned shops and Airtel Express Shops (AES).
• To provide support (Worktools, Processes, Human Capital Management & Development, Promotions/Rewards, Performance tracking and Team Management) to the Regional Retail team with respect to Owned Shops and AES.
• To drive Governance and adherence to quality standards, policies and processes in Owned Shops and AES, in alignment with the overall Retail Strategy of acquiring high-value customers and delivery of exceptional customer service.

Key Requirements

• Good first degree from a reputable university, a postgraduate degree would be an added advantage
• Minimum of 3-4 years work experience in monitoring and managing multiple retail outlets with a view to tracking and optimizing service delivery.
• Ability to create the ideal ambiance for effective and efficient customer service
• In-depth knowledge of Nigerian Retail distribution channel
• Excellent analytical, communication and negotiation skill
• Advanced proficiency in Microsoft Office
• Ability to build strong internal and external working relationships
• High level customer orientation
• Role involves travel within Nigeria

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Job Description

• Looking for a suitable candidate to fill the role of Business Solution Manager within the Enterprise Business Function.
• Provides the required and much-needed Pre-sales, Technical and Operations related support to the Enterprise Services Business for efficient and timely Service delivery within the service value chain

Key Requirements

• Bachelor's Degree in Computer Science, Electrical Electronics Engineering with Computing Option or any other IT related courses
• Professional qualifications in Networking such as CCNA, CCNP or higher will be an added advantage.
• ITILv3 and any service management exposure is desirable
• 5-7 years of work experience with 3-4 years of relevant experience in Telecom Industry. 2 which has to be at supervisory level.
• Relevant experience in IT/telecom enterprise services networking environment will be preferred.
• Good Sales techniques overview and exposure.
• Extensive knowledge of Microsoft office suite (MS Project, Word, Excel, Visio, and PowerPoint)
• Good knowledge of Agile or other processes