Service Centre Technician at an FMCG Company - Fadac Resources

Job Description

• The service centre Technician role is responsible for troubleshooting and repairing, replacing or upgrading electronics.
• The individual in this position is responsible for a variety of duties designed to insure the customer’s expectations are met and exceeded with the utmost level of professionalism.

Responsibilities

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on-site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers
• Repair and/or assembly of Measurement Instruments including pressure, temperature, level, DP flow and Wireless transmitters.
• Adherence to all safety, quality, company rules and regulations.
• Responsible for personal safety and those around him/her.
• Documentation of repair/ testing/ assembly activities to include cause of failure, actions taken, parts used, and labor hours, etc. Final inspection including completion of inspection reports.

Requirements

• Proven field service experience
• Ability to troubleshoot, test, repair and service technical equipment
• English literacy
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Technical Degree or certification
• Experience in the instrumentation/ process control industry is a plus.

Knowledge / Skills / Abilities:

• Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems is strongly preferred.
• Excellent communication, interpersonal and customer relation skills are required.
• Excellent computer skills to include Windows and the Microsoft Office Suite is required.

Work Environment / Conditions:

• Ability to work in all climates.