Graduate Customer Care Executives at Ibadan Electricity Distribution Company (IBEDC) Plc

Locations: Ibadan, Kwara and Osun

Job Description

• To implement effective customer services operations geared towards providing optimal delivery of services to IBEDC’s customers in line with overall business objectives

Responsibilities

• To implement IBEDC’s customer service policies and strategies (handling of customer inquiries, requests and complaints)
• Provides regular reports to the supervisor based on pre-defined KPIs (response time; issue resolution; new accounts, etc.)
• Responsible for maintaining a high level of professionalism with customers and while maintaining a positive rapport with every customer
• Provide feedback on the efficiency of the customer service process
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Qualifications/ Requirements
Educational Qualification:

• A minimum of Bachelor's Degree in Social Sciences, Business discipline or any related field.

 Professional Qualification:

• Membership of a professional body in the Marketing or Management field is an added advantage.

Desired Experience:

• At least 0 - 3 years post qualification experience  must have been in customer services or marketing of products and services.

Competence Requirements

• Excellent relationship management skills
• Strong understanding of the business of IBEDC and related businesses in the electricity sector
• knowledge of power Industry
• Strong problem solving and analytical skills
• Strong oral and communications skills