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  • Posted: Nov 20, 2017
    Deadline: Not specified
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    AppZone is a response to the growing need in emerging markets for financial services accessibility to the masses. The company was formed with a genuine belief in Africa’s latent ability to support the home grown production and delivery of world class IT Software for the enhancement of key sectors of the budding economy. AppZone started off primarily...
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    Help Desk Officer

    Job Description

    • Provision of a reliable interface between client IT support personnel and AppZone business units.
    • Respond to client’s enquiries for technical assistance via telephone, e-mails or instant messenger.
    • Logging of cases and help desk interactions with clients using CRM applications.
    • Follow standard help desk procedures in other to assist clients to resolve technical issues.
    • Track and route all technical problems including Database, code, operating system, web-server, integration, networking, and hardware issues, amongst others.
    • Prepare activity and other CRM reports.
    • Other support interactions with clients to ensure client satisfaction in line with the company’s business goals.

    Requirements

    • Bachelor's degree in Computer Science, Computer Engineering or any other related field.
    • Min of 2 years relevant working experience in a similar role
    • Good verbal and written communication skills.
    • Excellent interpersonal and analytical skills.
    • Great Customer service skills.
    • Ability to pay attention to details and work well under pressure.
    • Ease and ability to learn fast and solve complex

    Method of Application

    Interested and qualified? Go to Appzone Limited on recruit.zohopublic.com to apply

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