IT Support Officer at Telinno Consulting Limited (TCL)

Job Description

• Essential duties/key job roles and responsibilities include but are not limited to the following:
• Provide network administration, monitor and maintain computer system and network support for all users.
• Liaise with line management regarding Information System enhancements, maintenance and co-ordinate their timely completion, including installation and follow through.
• Maintain regular backup of all files on all (computer) systems within the network.
• Troubleshooting system network problems, diagnosing and solving hardware or software faults.
• Diagnose error conditions and malfunctions on all systems and initiate the appropriate remedial actions.
• Provide support, including procedural documentation and relevant reports.
• Setting up new user account(s) & profile(s), & dealing with password issues.
• Responding with agreed time limits to IT issues.
• Walking members of staff through set up procedures or to resolve issues, either face-to-face or over the phone.
• Carry out continuous review of all systems and methods of work within each of the departments and make recommendations as appropriate.
• Perform other related duties as required.

Qualifications

• Minimum Education: B.Sc or B.Eng in Electrical/Electronic Computer Engineering
• Minimum Working Experience: 2 years experience installing and supporting all of the following: Windows Active Directory, Windows 2007/2010 professional, Cisco Networks (voice, video & data), VPN, TCP/IP troubleshooting and Microsoft Office suite
• Required Certification(s): CCNA, MCP (Microsoft Certified Professional), ITIL

Knowledge, Skills & Attitude:

• Good understanding of the organisation’s business orientation and satisfactory skills in customer service
• Thorough knowledge of network/systems design, analysis, productivity tools and operating systems
• Good skills in project planning, change management and time management skills
• Good and flexible communication, interpersonal and influencing skills
• Continuous approach to upgrading of ICT skills
• Supplier management skills
• Good written and spoken English
• Telephone etiquettes
• Conversant with ITIL processes