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  • Posted: Nov 13, 2017
    Deadline: Not specified
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    Human-Aware Real-Time Solutions Ltd is a provider of cutting edge technology solutions for businesses and non-profits. We help businesses maximize their technological resources for optimal productivity by creating well built IT solutions.
    Read more about this company

     

    Customer Service Representative

    Job Description:
    This is a fast-paced, structured environment and requires the ability to multi-task while delivering high levels of customer service. You will be required to professionally and enthusiastically answer and route calls, greet visitors, and utilize an on-line knowledge base to answer questions via phone, email and online chat. Additional responsibilities include

    Responsibilities:

    • Answer questions and address customer complaints
    • Secure potential customers by answering product and service questions
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Initiates required action for response to customer service request including the maintenance of customer payments and  communicates unresolved issues to the appropriate personnel.
    • Answer all incoming calls and redirect them or keep messages
    • Receives inquiries from and/or contacts the organization’s branch/regional offices to resolve a variety of issues.
    • Accesses the company’s internal systems to obtain and extract order information and provide customer service management with the data for inclusion in various scheduled and special reports
    • Performs assigned system maintenance to various electronic order files.
    • Participates and provides expertise as a member of the customer service’s departmental team.
    • Contributes to the development and maintenance of standards, policies and procedures regarding customer service.
    • Regularly provides feedback on the soundness and effectiveness of the customer service department’s policies and procedures.
    • Facilitates the collection of competitive information in order to monitor business trends and opportunities.
    • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area.

    Requirements/Skills:

    • A minimum of OND in any course.
    • Should reside within or close to Yaba for ease of commute.
    • Professional qualifications from the recognized professional boards, will be added advantage.
    • At least 6 months working experience in a similar field.
    • Knowledge of Microsoft office applications, MS Excel, Power Point and MS Word.
    • Telecommunication or customer care representative experience.
    • Excellent and fluent in both written and spoken English.
    • Able to work independently and as a team (must be very sociable).
    • Punctual and attentive to detail.
    • Strong verbal, written and listening skills.
    • Strong problem solving skills.
    • Able to remain calm in all situations.

    Method of Application

    Interested and qualified? Go to Human-Aware Real-Time Solutions Ltd on www.formpl.us to apply

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