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The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restau...
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Location: Ikeja, Lagos
Brand: Curio - A Collection by Hilton
Job Description
- A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
What will I be Doing
- As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- Serve as a point of contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early staff / Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Assist other departments, as necessary
Job Requirements
What are we looking for?
- Night Managers serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail
- High level of IT proficiency
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a variety of work situations
- Ability to work on your own and as part of a team
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hotel industry
- Previous experience with Front Office Management Systems
- Previous experience with cash handling
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Job ID: HOT04LWX
Location: Ikeja, Lagos
Job Description
- A Laundry Supervisor is responsible for overseeing laundry department operations to deliver an excellent Guest and Member experience while managing stock ordering and supplier relationships.
What will I be doing?
- As a Laundry Supervisor, you are responsible for overseeing laundry department operations to deliver an excellent Guest and Member experience.
- As Laundry Supervisor you report to the Housekeeping Manager and will also be required to facilitate weekly stock ordering and liaise with suppliers to ensure best quality products at acceptable costs.
- Specifically, you will be responsible for performing the following tasks to the highest standards:
- Supervising Laundry Department operations
- Manage, train and develop the Laundry team
- Ensure that linen and housekeeping supplies are ordered and controlled in line with Business and Events
- Control monthly stock levels and complete monthly stock takes, control stock losses to a minimum
- Manage weekly stock ordering to ensure par levels are maintained
- Raise all purchase orders in line with business forecast and needs and reconciles invoices
- Manage customer service issues quickly and effectively
- Liaise with suppliers to ensure best quality products at an acceptable cost
- Ensure team members adhere to all Health and Safety Regulations
- Carry out any other reasonable task set by the Housekeeping Manager
Job Requirements
What are we looking for?
A Laundry Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- IT proficient
- Excellent organisational and planning skills
- Accountable and resilient
- Good communication skills
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous hotel or leisure sector experience.
- Previous experience at Supervisory level.
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Location: Ikeja, Lagos
Job Description
- A Guest Relations Supervisor manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
What will I be Doing
- As Guest Relations Supervisor, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience.
- A Guest Relations Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Meet, greet and direct Guests who enter the lobby area
- Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
- Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
- Serve as a point of contact for long-stay Guests, ensuring they feel comfortable and can ask advice or information from Guest Relations
- Manage, record and resolve promptly Guest or customer complaints
- Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
- Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
- Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
- Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
- Maintain good communication and work relationships in all hotel areas
- Maintain staffing levels to meet business demands
- Attend all Reception meetings and Executive Lounge Meetings
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Assist with other departments, as necessary
Job Requirements
What are we looking for?
- Guest Relations Supervisors serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous managerial experience in a customer service function
- An ability to listen and respond to demanding Guest needs
- Excellent leadership, interpersonal and communication skills
- Accountable and resilient
- Commitment to delivering a high level of customer service
- Ability to work under pressure
- Flexibility to respond to a variety of different work situations
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer service function or a similar role
- A passion for delivering an exceptional level of Guest service
- High level of IT proficiency
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Location: Ikeja, Lagos
Brand: Curio - A Collection by Hilton
Job Description
- A Outlet Manager is responsible for managing Food and Beverage outlet operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.
What will I be Doing
- As an Outlet Manager, you are responsible for managing F&B operations to deliver an excellent Guest and Member experience.
- An Outlet Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage Outlet operations
- Maintain exceptional levels of customer service
- Recruit, manage, train and develop the F&B team
- Manage guest queries in a timely and efficient manner
- Work within budgeted guidelines in relation to Food and Payroll
- Drive sales to maximize budgeted revenue
- Develop menus with other members of Food and Beverage team
- Accountable for monthly stock takes
- Incentivise team members to maximize sales and revenue
- Set departmental targets and objectives, work schedules, budgets, and policies and procedures
- Evaluate guest satisfaction levels with a focus on continuous improvement
- Ensure communication meetings are conducted and post-meeting minutes generated
- Be environmentally aware
- Assist other departments wherever necessary and maintain good working relationships
- Comply with hotel security, fire regulations and all health and safety legislation
Job Requirements
What are we looking for?
- An Outlet Manager serving Hilton Worldwide brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Management and/or supervisory Food and Beverage experience
- Able to meet financial targets
- Ability to comply with all Food and Beverage brand standards
- Ability to work under pressure
- Excellent grooming standards
- Willingness to develop team members and self
- Flexibility to respond to a range of different work situations
- It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Degree in relevant area
- Passion for delivering exceptional levels of guest service
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Location: Ikeja, Lagos
Job Description
- An Engineering Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.
What Will I Be Doing
- As an Engineering Supervisor, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience.
- An Engineering Supervisor will also be required to coordinate renovation projects and develop emergency programs.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Responsible for maintenance issues within the hotel
- Perform daily checks around the hotel
- Conduct lift emergency release procedures as required
- Diagnose, maintain, and repair mechanical equipment within the hotel
- Ensure good relationships are built with internal and external customers
- Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
- Develop, implement, and direct all emergency programs
- Develop, implement and manage energy conservation programs for the property to minimize expenses
- Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
- Perform special projects and other responsibilities as assigned
- Responsible for the health and safety of the hotel
- Ensure monthly safety inspections take place and employees are trained accordingly
Job Requirements
What are we looking for?
- An Engineering Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Advanced knowledge of building management/engineering
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Ability to work on their own
- Previous experience in a management role
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- First Aid
- Vocational training in engineering or similar field
Method of Application
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