Standard Chartered Bank Nigeria Is Hiring

Job Description

•     Obtain mandates for all accounts opened at the branches weekly and from account services daily in line with SLA
•     Ensure distinct files are maintained for branch and Accts Services File submission and database maintained on the system
•     Compare receipt from branches to system reports and generate an exception report which must be circulated periodically
•     Liaise with branches to ensure mandates are forwarded weekly
•     Keep adequate records of all mandates received, ensure all mandates have checklist which itemizes file contents and register every mandate received
•     To monitor account opening at the branches and ensure that reports of any outstanding are sent to the branches daily
•     Coordinate and maintain document deficiency and put in place a tracking and escalation mechanism that advises and ensure branches update customer records

Key Roles & Responsibilities

•     To ensure customer mandates are kept in a secure, clean and organized environment
•     Manage document retrieval process efficiently in line with established standards.
•     Services and well-controlled operations are provided to both internal and external customers in the areas of customer a/c maintenance, documentation, mandate management and card production.
•     Ensure the branch/Accts Services process is smooth and efficient
•     Ensure adequate KYC and AML measures are deployed in line with the Group and Regulatory requirements
•     To ensure workflow is reviewed periodically to improve efficiency and control.
•     To provide guidance to operational staff in the form of up-to-date procedures/user guides.

Qualifications & Skills

•     University Degree and 2 years experience in relevant field.
•     A broad and in-depth knowledge of banking practices with relevant working experience in account opening unit
•     A good working knowledge of risk management.
•     Must be customer-oriented, as a primary responsibility is to ensure that the unit provides a high standard of customer service.
•     Good interpersonal and management skills.
•     Microsoft skills – Spreadsheets and word processing.
•     Good organization skills

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Job Description

•     Establish and Manage the department's filing system
•     Act as Secretary for the department’s meetings
•     Assist CCRO with administrative efficiency in the department
•     Assist CCRO with Personal Policy Implementation
•     Assist with the collation of risk data and risk reports
•     Prepare PowerPoint presentations
•     Act as Liaison Officer with Global Sourcing
•     Provide secretarial support at various Risk Management meetings

Key Roles & Responsibilities

•     Maintains division's correspondence file
•     Receive all mails, time stamp and distribute as appropriate
•     Arrange all internal and external meetings for CCRO
•     Custodian of all CCRO files
•     Follow up on action points agreed at meetings
•     Ensure all deadlines are met and escalate exceptions
•     Maintain service metrics and performance in the division
•     Maintain file movement register
•     Collate and manage the leave plan and handover process
•     Ensure Job objective and description are completely filed
•     Any other assignment assigned by the CCRO
•     Drive the full implementation of agreed training plans
•     Undertake relevant project implementation review as indicated by the CCRO
•     Co-ordinate Notices / Logistics for all Risk Management Meetings
•     Ensure deliverables for CCRO for Management meetings
•     Record keeping and Audit trail

Qualifications & Skills

•     University Degree with at least 3 years experience in a medium sized organisation
•     General high level of computer literacy (proficient in use of MS Excel and PowerPoint)
•     Good communication and interpersonal skills
•     Good Business Writing skills
•     Ability to use own initiatives
•     Strong analytical skills
•     Attention to detail
•     Personal organization
•     Basic knowledge/understanding of credit and/or operational risk management will be an advantage