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  • Posted: Oct 20, 2017
    Deadline: Not specified
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    DEDA Hospital is a leading Nigerian healthcare provision facility with a history of successful health outcomes for our clients. Started Operations in 2012, DEDA hospital is home to an array of experienced healthcare providers and administrators from across the world with a dedication to delivering optimal healthcare service, especially to women, children ...
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    Customer Service Officer

    Details:

    • Receive customer service inquiries
    • Respond to customer service inquiries
    • Promote company’s product and services
    •  Handle certain transactions
    • Identify needs/wants of customers
    • Make available product brochures for customers
    • Update details for personal and business clients, such as name and address details
    • Provide pricing and delivery information to customers
    • Perform verification of customers
    • Greet customers in the warmest possible way and find out their problem or reason for calling
    • Responsible for cancelling or upgrading accounts Assist with placement of orders, refunds, or necessary exchanges
    • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
    • Greet customers in the warmest possible way and find out their problem or reason for calling
    • Responsible for cancelling or upgrading accounts
    • Assist with placement of orders, refunds, or necessary exchanges
    • Provide advice on company information
    • Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept.

    Position Requirements

    Education: Bachelors Degree from a reputable University

    Experience: Minimum of 2 years’ experience in customer service role.

    Skills and Competence Requirements

    • Excellent communication skills – both oral and written, as well as a pleasant voice for effective communication
    • Ability to handle pressure
    • Good management skills, and the ability to pay attention to details
    • Good organizational, interpersonal, and problem solving skills
    • Excellent interpersonal skills
    • Computer proficiency
    • Highly motivated and enthusiastic
    • Ability to work under little or no supervision
    • Possess administrative skills, and the ability to work as part of a team
    • Ability to multitask and be flexible

    go to method of application ยป

    Front Desk Officer

    Duties:

    • Answering telephone calls in a professional manner at all times.
    • Maintaining diaries and arranging appointments.
    • Taking messages and giving feedbacks.
    • Accepting packages and liaising with visitors.
    • Must possess excellent IT skills and efficiently use a variety of software packages.
    • Handling correspondence of a confidential nature and ensuring that
    • confidentiality is maintained at all times.
    • Implementing and maintaining procedures/administrative systems.
    • Liaising with staff, suppliers and clients.
    • Standing as an interface between the staff and guests.
    • Writing reports as may be required.
    • The above list is not exhaustive of all duties responsible for and all other jobs none specified in the job description.

    Position Requirements:

    • Education: Minimum Qualification: Bachelors Degree.
    • Experience: Minimum 3 Years experience in a similar role.
    • Previous clerical, secretarial or commercial work experience is essential.

    Skills and Competence Requirements

    • Good observation and presentation skills.
    • Understanding and knowledge of health and safety procedures.
    • Have a professional approach to all routine tasks and displays a sense of responsibility at all times.
    • Focused on the delivery of customer service to everybody in the organisation as well as visitors.
    • Excellent time management, interpersonal, organisational, adaptability and team building skills.
    • Excellent IT and administrative skills.
    • Ability to communicate effectively at all levels.
    • •Must be fluent in written and spoken English

    Personal Attributes

    • Task Focused, Proactive and Disciplined with a sense of integrity.
    • Smart, well groomed and confident with a professional attitude at all times.
    • Possessing a friendly, approachable personality.
    • Willing to work long hours as at when required.
    • Can pass a personal identity check and produce references or guarantors.
    • The front office customer service officer must present himself/herself and
    • act in a manner that is appropriate in order to protect the organisation’s image and reputation at all times.

    Method of Application

    This job is no longer accepting applications.

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