Fresh Vacancies at a Leading Hotel - eRecruiter Nigeria Limited

Key Responsibilities

• Manpower planning and set-up of job descriptions in alignment with the company’s standards
• Recruitment of qualified candidates on all levels from all available sources e.g. external recruitment agencies
• Handling of training curriculum
• Implementation of the brand's global practices in Nigeria
• Standardization of HR practice in alignment with the company’s policies
• Selection, placement, induction, on-boarding and training & development of the new staff
• Set-up of work contracts inclusive of compensation structure, rewards, benefits, retirement benefits, medical and health care
• Employee relations, grievances and disciplinary actions
• Employees’ entry permits, residence visa & renewals, visa cancellation etc.
• Provision attractive incentives and salary packages, rewards and benefits to ensure retention of competent employees
• Set-up of HR policies in alignment with the company’s standards
• Organization and management of all Human Resources records consonant with good business practice
• Ensuring that the Company is in compliance with all federal labour law.

Person Specification

• In compliance with equal opportunities, Females are strongly encouraged to apply.
• Minimal of 4 Years Hospitality HR Experience
• 2 Years minimal of using OPERA/MICROS hospitality management systems
• Chartered HR certifications are a huge advantage
• Must have at least 3 Years most recent experience from 4-5 STAR Hospitality Brands (HORECA)
• Must be proficient with use of OPERA/MICROS hospitality management systems
• Must have track record of effectiveness and managing training curriculum.
• Strong aura of confidence and competence
• Must be willing to work in or relocate to Kano State
• Do Not apply if you do not meet the above requirements.

Applicants should send their CV's to: a.obaro@erecnigeria.com

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Job Profile

Customer relations officers are seen employed in most of the prestigious hotels. Customer relations officer plays a crucial role in creating a good will among the visitors by providing excellent services to its customers. Thus, he/she is responsible for making the stay of the customers pleasant and comfortable and taking care that all the issues have been solved promptly, so as to ensure better customer satisfaction.

Key Responsibilities

• Providing high end level support and information to the guests and is responsible for handling the financial transactions and assisting the customers in their reservations
• Monitoring the expected bookings, to make sure that the guests are being welcomed and greeted in an appropriate manner and that their registration and check in procedures have been carried out in a warm and friendly manner
• Will not only solve customer requests but will proactively offer ideas and insights to improve the customer's issues and challenges
• Will give best customer service during their stay. They assist the guest in activities like making reservation, setting up travel and tours and booking airline tickets.
• Great the guest as they arrive. They are also the one who checks them in the hotels; they give facts on the various amenities that are offered. They foresee and respond to the needs of the guest at the same time hear and resolve their complaints.
•  should always be present and visible in a hotel lobby as they interact with guest often so they have to be in their best composure at all times. They usually walk around the hotel to promote the facilities.

Key Requirements

• Tertiary Degree
• 2 years experience using Micros and Opera 
• Must have exceptional communication skills
• Previous experience as a customer relations officer or receptionist in a 4 or 5 star hotel
• Must be good looking and neat
• Should be able to maintain healthy relationship especially with the guests, and hence should be totally customer oriented, as they are the ones who will be generating business
• Should have excellent time management and organization skills
• Should be outgoing, friendly, and have excellent people skills
• Should be able to enforce regulations on the guests without hurting their feelings

In other to foster equal opportunity, we STRONGLY encourage female applicants.