Customer Service Officer - Construction Chemicals at BASF West Africa

What You Can Expect
The Customer Service Officer (CSO) is required to take the full ownership and responsibility of all back-office OTC processes. In this role, duties will include:

• Customer Order Management - Effective Sales Order Management, order entry, compilation of pro-forma invoices, checking product availability Handling enquiries, keeping the customers updated with the progress of sales order by interfacing with the Production and Sales team
• Coordinate customer enquiries, directing the enquiry to the appropriate department and / or responsible person and ensure feedback is given to customer within required or agreed timeframe.
• Proactively support Credit Management team to ensure minimal dunning issues and effective credit limits on customer accounts
• Non-Conformance Management- Process customer returns and credit notes through the NCM or other applicable system
• Ensuring all required master data, eg customer masterdata is updated and maintained on SAP per BU processes
• Support to EB sales team with handling defined customer requests, eg stock availability, pro-forma invoices, data sheets, and Material Safety Data Sheets
• Handling of all customer sample requests, from receiving of the request, to recording and processing to delivery of the sample to the customer within the agreed timeframes.
• Reporting on relevant order management KPI’s to Country management team.

What We Expect

• National Diploma or Degree within relevant field OR equivalent qualification and 6 to 8 years’ experience with proven track record in the related field
• Proven track record of work experience in Sales or Logistics
• SAP experience and Microsoft Office computer skills are essential for this role.
• Self-motivated and result orientated
• Strong interpersonal and negotiating skills
• Strong organisational skills
• Excellent communication skills with fluency in English is required.

We offer

• Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.