IT and Communications Assistant at AS Operations West Africa Limited (ASO)

Job Description
Duties of the Position:

• Staff orientation to existing technology and policies
• Providing and registering of voice and data lines for staff and consultants
• Tracking IT equipment repair and providing feedback to clients
• Identifying and reporting system issues to vendors and monitoring and testing repairs
• Responding to requests for service, troubleshooting problems and implementing solutions
• Tracking and recording voice line and data lines
• Carrying out Office Network Setup (Internet and Printers)
• Conducting weekly network quality check (LAN and Wireless)
• Conducting monthly data backup
• Document editing and proofing
• Setting up of new IT infrastructure when the need arises
• ASI Nigeria Network Documentation and bi weekly updates
• Printer and copier use orientation (when needed) and fixing when needed
• Ensuring all laptops on the wi-fi network have a connection strength of at least 60% and ensure phones are not connected on the network
• E-contact management
• Ensuring IT supplies are available to avoid down times, such as print toners
• Any other IT-related request

Minimum Qualifications

• Minimum of six months work experience with computer desktop support in a networked environment in a mid-sized organization
• 1st degree in a computer related field
• Proficiency in computer applications:
• Microsoft Excel - Manipulation of data; transferring data; development of charts and tables
• Microsoft Word - Entering and formatting text; inserting charts, tables, and other visuals
• Microsoft PowerPoint - Creating and editing slides; inserting text, charts, tables, and visuals
• Conducting research via internet
• Strong oral and written communications skills
• Ability to respond effectively to inquiries or complaints