Job Vacancies at Lagos Business School

Department:  Assurance and Compliance

Business Unit:   Pan-Atlantic University/Lagos Business School

Reports To:Head, Assurance and Compliance

Directly Supervises: NIL.

Purpose of Position: To provide strategic and tactical support to the Head, Assurance & Compliance to ensure that management is provided with an independent and objective assurance that the assets of the school are safeguarded, that internal and external risks are identified and mitigated; and that resources are being optimally utilised as well as ensure that procedures and processes are aligned to meet the School's objectives, and that the standards are maintained and improved upon regularly.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES

This includes examining and evaluating the policies, procedures, controls and systems which are in place to ensure:

• Compliance with policies, procedures, laws and regulations;
• Safeguarding of the school’s assets;
• Economical and efficient use of resources;
• Effectiveness and efficiency of operations;
• Evaluating controls to ensure that systems are functioning adequately;
• Investigate allegations of fraud or fraudulent actions;
• Assist in the facilitation of the School’s annual risk assessment;
• Assist in the coverage of the internal audit plan;
• Assist functional managers to identify and design Standard Operating Procedures (SOPs);
• Assist in facilitating the annual review of School procedures;
• Identify areas for process improvement with feasible recommendations; and

Any other job to be assigned by the Head, Assurance and Compliance.

SKILLS REQUIREMENTS

• High integrity, reliability and confidentiality
• Strong interpersonal skills
• Excellent oral and written communication skills
• General organisational skills
• Consultancy skills
• Strong stakeholders management skills
• Proven analytical capabilities
• Working knowledge of MS office
• Sound report writing skills

QUALIFICATIONS

• Bachelor’s degree in related discipline.
• Master’s degree or other advanced degree in related discipline is desirable.
• Auditing certification will be an added advantage.
• Minimum of two years cognate experience in related functions.

Professional Qualification
Membership of relevant professional association/institute is desirable.

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 Department:  Executive Education

Business Unit:   Pan-Atlantic University/Lagos Business School

Reports To:Director, Executive Education

Directly Supervises: NIL

Purpose of Position: Develop and manage clients’ relationship to meet their needs and business sustainability.

ESSENTIAL DUTIES/KEY JOB ROLES AND RESPONSIBILITIES

These include but not limited to the following:.

• Track performance of clients on completion of programmes.
• Maintain and update customer reference database and associated companies to facilitate marketing activities.
• Manage issues affecting ordering of products and meeting of clients products demand. Review and advise on improvement initiatives for effective meeting of targets.
• Facilitate payment of fees by participants in accordance with the SOP.  Drive debt recovery plans and credit policy
• Support the marketing of Executive Programmes and Open Seminars
• Provide brand visibility for each executive education class by establishing social media presence, setting up a special newsletter or report on programme activities sent to participating companies, online coverage of selected sessions etc.
• Plan and assist with the design and delivery of programmes including the production of course documentation such as briefing packs, course binders, presentations and any other materials as well as  proactively monitoring programme progress and promptly resolving issues
• Manage customer feedback and suggest improvements and changes to the structure, content and delivery of programmes.
• Collaborate with colleagues to ensure successful graduation of participants in Executive Education.
• Any other specific or adhoc duty to be assigned by the line manager from time to time.

KEY PERFORMANCE INDICATORS

• Feedback from customers internal and external
• Achieving agreed target revenue
• Maintain high customer satisfaction ratings from participants
• Submit monthly report on progress made on deliverables

SKILLS REQUIREMENTS

• Planning/organizational skills  and initiative
• Good interpersonal skills
• Excellent time management skills
• Excellent oral and written communication skills
• Influencing and presentation skills
• Flexibility in work schedule
• Knowledge of Budgeting and project management
• Good knowledge of the executive education market
• Customers services skills
• Ability to plan and prioritize as required
• Working knowledge of MS office
• Knowledge of product  and channels development and management
• Good negotiation skills
• Knowledge of market segmentation and branding

QUALIFICATIONS
Good first degree in the field of social science

Professional Qualification
MBA degree is an added advantage

EXPERIENCE

• At least 6 years in a Customer service/marketing position.
• Experience gained in service marketing, business development, consulting or client relations will be an advantage.

JOB GRADE
Managerial