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  • Graduate Sales Support Analyst at Givanas Cosmetics Nigeria Limited

  • Posted on: 11 October, 2017 Deadline: 12 October, 2017
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Givanas Group of Companies
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  • Givanas Cosmetics Nigeria Limited, is currently recruiting suitably qualified candidates to fill the position below:

    Sales Support Analyst

     

    Job Description

    • We are looking for a qualified Sales support analyst to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
    • Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices.
    • You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
    • Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

    Responsibilities

    • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
    • Process orders & quotes with a methodical attention to detail in a timely manner
    • Liaising with production and warehouse departments
    • Providing product information to customers
    • Follow order management system for new order processing, factory shipment and stock inventory to ensure product availability
    • Evaluating the sales and delivery trends on weekly basis
    • Generating weekly and monthly sales performance report
    • Establish customer list for Sales Executives
    • Resolving delivery and customer care issues
    • Provide data and guides to help the sales team
    • Monitor the receivables and follow up with sales team
    • Respond to incoming customer correspondence including phone calls, and emails

    Requirements

    • Proven work experience as a Sales support analyst
    • Proficiency with MS Office Suite, particularly MS Excel.
    • Hands on experience with CRM software
    • In-depth understanding of sales. principles and customer service practices.
    • Excellent communication skills.
    • Analytical and multitasking skills
    • Teamwork and motivational skills
    • Bachelor Degree in Marketing or Associates Degree in relevant field a plus.

    Method of Application

    Applicants should send their CV's to: hr@givanascosmetics.com with the Subject of the mail “Sales Support Analyst”

    Note: Only qualified Persons will be contacted for an interview.

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