Graduate Front Desk Officer at a Hospitality Firm - Fadac Resources

Job Description

• The front desk officer will Undertake all receptionist and clerical duties at the desk of the main entrance.
• The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined.
• You should be able to deal with complaints and give accurate information.
• A customer-oriented approach is essential.
• The goal is to make guests and visitors feel comfortable and valued while on our client’s premises.

Responsibilities

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

• At least a year experience
• Minimum of HND/B.Sc.
• Familiarity with office machines (e.g. fax, printer etc.)
• Proficient in English (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Good communication and people skills
• Customer service orientation