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  • Installation Assistant at Lumos Nigeria

  • Posted on: 9 October, 2017 Deadline: 16 October, 2017
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    Lumos offers clean and affordable solar power to a market of 1.3 billion potential customers who live off the electricity grid.Lumos enables people to replace hazardous and expensive kerosene generators and lanterns with modern solar electricity that can power lights, cellphones, fans, computers, TVs and other small electronic devices (all at once, every day). By offering Solar Power as a Service, Lumos offers homes and small businesses a simple and affordable way to pay for electricity in small installments using their mobile phones

    Installation Assistant



    Effective management of Installations across several States in Nigeria to ensure customer satisfaction

    • Effectively manage installation coordinators and installers’ schedules and movement plans
    • Conduct scheduled/unscheduled visits to customers to ensure installation best practices are implemented and customer satisfaction and experience are in-line with Company standards
    • Ensure installers get paid by the customer after installation process
    • Ensure proper and timely reporting from the installation coordinators on field activities
    • Schedule installations in a timely and cost-effective manner
    • Ensure best practice training of installation coordinators and installers
    • Ensure technical support staff and installers have all the required tools
    • Liaise with Field Service on technical issues on Field service activities

    Provide field report on SPS activities to management

    • Obtain complete report from installers and installation representatives to aid effective report generation
    • Produce picture presentation of installation
    • Ensure proper record keeping of systems in customer location
    • Record keeping of SPS activities across several states
    • Check telemetry to ensure system is communicating

    Work with Field Service department on hiring and training of installers across states

    • Sourcing of installers with clear and basic skills
    • Training of installers with technical specifications of the job
    • Training of installers on customer care policies and procedures
    • Certification of installers after assignment

    Method of Application

    Interested and qualified? Send in your application by clicking the Apply button below

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