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Lumos offers clean and affordable solar power to a market of 1.3 billion potential customers who live off the electricity grid.Lumos enables people to replace hazardous and expensive kerosene generators and lanterns with modern solar electricity that can power lights, cellphones, fans, computers, TVs and other small electronic devices (all at once, every ...
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Description:
Job Purpose
Manages field service activities in designated region of Nigeria with a goal to increase customer satisfaction & ARPU. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Role holder will be responsible for coordinating technicians within the assigned territory. Should be familiar with a variety of Field service concepts, practices & procedures and should have extensive knowledge of assigned region in terms of navigation and customer service experience. These are key requirements for accomplishment of goals. This is a support role, which requires leading and directing the work of off roll hands. A wide degree of creativity and latitude required.
Job Responsibilities
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