Job Vacancies at a Food Mart - Stresert Services Limited

Responsibilities:

• Act as the first point for customers complains; resolving customer issues and attaining efficiency goals.
• Responsible for communication to and retention of client accounts.
• Liaise with the supply chain unit for adequate information to customers.
• Ensure optimal customer service experience at every client interaction.
• Resolve complaints and order issues.
• Ask customers to provide feedback on agents and customer service experience.
• Isolate and identify areas of improvement; make recommendations to be adapted.
• Support other units in the firm for excellent service delivery monitoring to customers.
• Other clerical/ administrative duties assigned.

Role Requirement:

• OND/ Fresh Graduate
• Good presentation & communication skills

Salary: N 40, 000 monthly

Experience: 2 years minimum

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Responsibilities:

• Liaise and network with the purpose of engaging a prospective client and increase the organization’s bottom line.
• Actively seek out new sales opportunities through physical visit, cold calling, networking and through the use of social media platforms and filed marketing.
• Target key accounts potential for the company; implements all sales action.
• Plan, develop and implement effective marketing communication drive.
• Sells the organizations products & services by establishing contact and developing relationships with prospects and converting them to customers.
• Identify service & product line improvements by remaining current on trends, market activities, and competitors.
• Follow up on all business leads within a 24 hour response time line to customers.
• Manage and develop relationships with key internal and external stakeholders.
• Supports the operational aspects of business booked.
• Other responsibilities assigned. 

Role Requirement:

• HND/Bsc
• Good negotiating and convincing skills

Salary: N50, 000 + commission

Experience: 3 years minimum

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Responsibilities:

• Overall management of the Mart
• Supervise the daily activities of the shop floor
• Design operational plan for the company
• Sign-on of new customers to the company
• Contribute towards ensuring company’s budget for actualisation and realisation for the year.
• Management of existing clients: 100% customer retention and improved turnaround/response time
• Prompt resolution of customer issues and complaints
• Develop strong and enduring personal relationship with customers and potential clients with the specific purpose of identifying business opportunities, resolving issues and managing crisis
• Ensure actualization of business targets
• Ensure high standard of customer experience always
• Develop strategies to achieve visibility for the Company
• Generating enough income to defray all mart’s expenses
• Monthly Operations & Marketing Report
• Facilities/ equipment management
• Ensure customers data base is maintained

Role Requirement:

• HND/Bsc
• Good business acumen and supervisory skills

Salary: N50, 000 monthly

Experience: 4 years minimum