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  • Posted: Sep 25, 2017
    Deadline: Oct 9, 2017
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    British American Tobacco plc (informally BAT) is a British multinational tobacco company headquartered in London, United Kingdom. It is one of the world’s five largest tobacco companies. BAT has a market-leading position in over 50 countries and operations in around 180 countries. Its four largest-selling brands are Dunhill, Lucky Strike, Kent and ...
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    IT Service Management Analyst

    Job number: 18431BR
    Location: Ibadan, Oyo
    Appointment type: Permanent

    Job Purpose and Key Deliverables

    • British American Tobacco has an exciting opportunity for an IT Service Management Analyst to join our team in Ibadan.
    • Focused on Operations, this IT role is responsible for delivering business value and improving operational efficiency across IT demand, project delivery and services.
    • The role has full IT responsibility for Operations and covers both IT Services and business engagement aspects, ensuring optimal stakeholder management and alignment of IT KPIs to agreed SLA.

    Essential Requirements

    • 5 years+ experience in managerial level IT
    • Project Management skills and certification; good analytical and planning skills.
    • Competence, experience and certification in IT Infrastructure Library would be an added advantage
    • Ability to demonstrate a good awareness of relevant business activities
    • Evidence of working and engaging with customers and especially senior business stakeholders
    • Flexibility, able to deal well with ambiguity and ability to learn quickly
    • Good interpersonal and communication skills
    • Able to exert influence in order to reach a solution.

    Desirable Requirements:

    • Knowledge of standard operations processes and their undergirding technical processes would be additional advantage.

    Method of Application

    Interested and qualified? Go to British American Tobacco on krb-xjobs.brassring.com to apply

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