Fast Food Manager at Teclab Management Services Limited

Core Purpose

• Manages daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
• Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

Task Complexity

• Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Plans menus by consulting with chefs; estimates food costs and profits; adjusts menus.
• Maintains records of staff periodic manner and operating costs.
• Sets high standards for appropriate team behavior on shift.
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
• Handle guest complaints in restaurants.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Maintain budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.
• Check quality of deliveries of fresh food and baked goods.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Ensures new products are executed properly following roll-out.
• Is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.

Qualifications/Requirements

• First Degree in Hospitality Management, Business Administration, Culinary School or Equivalent
• Relevant certifications will be an added advantage.
• Minimum of 5 Years Experience.

Skills:

• Effective People Management skills
• Oral and written communications
• Planning and Foster Team Work
• Giving Feedback and Customer Feedback
• Developing Budgets
• Organized, Resourceful, Self-starter, Multi-tasker