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  • Posted: Sep 17, 2013
    Deadline: Oct 1, 2013
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    JKK is a leading technology company delivering Information, Infrastructure and Service solutions that help customers gain competitive advantage and improve their profits. Since 1976, JKK has endeavored to lead in the implementation of hardware, software, networking, storage, e-business and service solutions.
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    Call Centre Supervisors/Officers

    Responsibilities:
    The Basic job responsibilities are:
    •    Obtains client information by answering telephone calls; interviewing clients; verifying information.
    •    Determines eligibility by comparing client information to requirements.
    •    Establishes policies by entering client information and confirming it.
    •    Informs clients by explaining procedures; answering questions; providing information.
    •    Maintains communication equipment by reporting problems.
    •    Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

    LOCATION: Lagos. Candidate must indicate his/her language of choice

    BASIC REQUIREMENTS

    Qualification: Candidate must possess a minimum of HND./BSC/BA

    ADDITIONAL SPECIFICATION
    •    Demonstrable customer care orientation;
    •    Good communication and listening skills;
    •    Proficient in English, working knowledge of other languages like Hausa, Ibo, Yoruba, Pidgin and any other Language would be an advantage;
    •    Must be computer literate particularly in Word processing and use of internet applications.
    •    Ability to work adequately with little or no supervision.
    •    Ability to work under pressure.

    Method of Application

    All cvs should be forwarded to www.onejkk.com.ng/careers not later than two weeks from the date of this publication. Only shortlisted candidates will be contacted.

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