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  • Support Engineer at Cobranet Limited

  • Posted on: 12 September, 2017 Deadline: 30 September, 2017
  • View Jobs in ICT / Telecommunication View All Jobs at Cobranet Limited
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  • Cobranet Limited is a leading Internet Service and data provider. Since its launch in 2003, Cobranet is proud to provide every segment of the Nigerian society with a reliable and secure Internet Service and Data management solution to the digital universe.

    Support Engineer

     

    Job Description

    • Provide technical support service via phone, email, and other channels as required to clients.
    • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
    • Provide prompt and accurate feedback to customers.
    • Ensure proper follow up and closure of all pending tickets.
    • Interact with customers to provide and process information in response to complaints and inquiries.
    • Escalate cases to another unit to and follow up on the case.,
    • Ensuring incidents are documented in a professional manner using the available Customer Relationship Management (CRM)

    Personal Responsibilities

    • Report to the Head of Department.
    • Respond to client complains in a proper and professional manner
    • Should maintain a high level of personal responsibility.
    • Abide and apply the rules and regulations of the department and the company as a whole.
    • Responsible for achieving any assignment given by the Manager.
    • Keeping up to date with departmental and company notification via Emails, notice board and other mediums

    Technical Skills:

    • Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
    • Basic routing & switching knowledge.
    • Basic RF knowledge.
    • Ability to resolve problems remotely

    General Skills:

    • Interpersonal relationship.
    • Maintain a good communication and interaction with customers and colleagues.
    • Self-learner.
    • Communications skills, both verbal and written.

    Academic / Education Qualifications

    • Preferred B.Sc (or equivalent) in Computer Science.

    Certifications:

    • CCNA is preferred.
    • MCP is preferred.

    Experience:

    • A previous experience in support or IT department.

    Language Qualifications:

    • Good verbal and writing skills in English are mandatory.

    Method of Application

    Applicants should send their Applications and CV's to: support.hire@cobranet.ng

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