Nigeria Consumer Insight Assistant at Total Data Limited

Details:

• Develop, train and manage Satisfaction survey teams
• Prepare budgets for projects assigned by the Senior Consumer Insight Commissioner
• Supervising the survey team
• Monitoring work progress by laying out effective daily targets in accordance to work load and timelines
• Collecting feedback, including client recommendations and suggestions
• Sending consumers feedback and Suggestions during Satisfaction surveys.
• Work closely with the Senior Consumer Insight Commissioner on how to implement strategies with the team to deliver desirable results.
• Assist in Market insight and other research contents related to market Insight or Consumer Insight when there isn’t any Satisfaction Surveys.
• Assist in investigating market activity when the Senior Consumer Insight Commissioner is on Business trip to other cities.
• Prepare and assign Individual consumer list to the Satisfaction Survey team
• Monitoring and evaluating individual daily targets of the satisfaction survey team by addressing discrepancies on a timely basis to ensure the projects runs smoothly and timelines are up to date.
• Meets regularly and concisely communicate with the Satisfaction Survey and Special projects team leader(s) to lay down project guidelines and schedules
• You will be required to travel from time to time, when there is no consumer surveys, for other out of town responsibilities (OMI – Outside Market Insight) if need be when there isn’t satisfaction surveys.

Key Roles and Responsibilities

• Management of the Satisfaction survey and Special projects team
• Train and help recruit the part time team members
• Collecting Consumer feedback and relaying it to his direct leader in form of PowerPoint Report
• Assessing daily targets to beat the timelines of the project
• Commissioning surveys
• Coordinating special research projects

Qualification Required
 Education :

• Previously/just graduated with a college Degree related to Marketing/Market Research / business / Information Technology/ Management / statistics / economics / sociology / psychology or any related fields.
• Proficient (written/spoken) English
• Positive attitude
• Be responsible and high spirit of team-working

 Experience

Added Advantage

• Previously worked as a part time team in our Satisfaction Projects will be given more priority.
• Working experience in customer insight/survey fields.
• Market research experience specifically in mobile phone market research.

Specific Knowledge

• Ability to understand and interpret a questionnaire to train the Satisfaction Survey Team.
• Test and evaluate questionnaire objective and relevance of each question, communicate on redundancies, conduct and supervise fieldwork independently and must be able to work with minimum supervision.
• Know some mobile phone knowledge (prefer Tech geeks)
• Excellent hands on computer skills
• Knowledge of MS Office applications Like Excel, PowerPoint, Word
• Proficient (written/spoken) English