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  • Nigeria Consumer Insight Assistant at Total Data Limited

  • Posted on: 12 September, 2017 Deadline: Not Specified
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    Nigeria Consumer Insight Assistant

     

    Details:

    • Develop, train and manage Satisfaction survey teams
    • Prepare budgets for projects assigned by the Senior Consumer Insight Commissioner
    • Supervising the survey team
    • Monitoring work progress by laying out effective daily targets in accordance to work load and timelines
    • Collecting feedback, including client recommendations and suggestions
    • Sending consumers feedback and Suggestions during Satisfaction surveys.
    • Work closely with the Senior Consumer Insight Commissioner on how to implement strategies with the team to deliver desirable results.
    • Assist in Market insight and other research contents related to market Insight or Consumer Insight when there isn’t any Satisfaction Surveys.
    • Assist in investigating market activity when the Senior Consumer Insight Commissioner is on Business trip to other cities.
    • Prepare and assign Individual consumer list to the Satisfaction Survey team
    • Monitoring and evaluating individual daily targets of the satisfaction survey team by addressing discrepancies on a timely basis to ensure the projects runs smoothly and timelines are up to date.
    • Meets regularly and concisely communicate with the Satisfaction Survey and Special projects team leader(s) to lay down project guidelines and schedules
    • You will be required to travel from time to time, when there is no consumer surveys, for other out of town responsibilities (OMI – Outside Market Insight) if need be when there isn’t satisfaction surveys.

    Key Roles and Responsibilities

    • Management of the Satisfaction survey and Special projects team
    • Train and help recruit the part time team members
    • Collecting Consumer feedback and relaying it to his direct leader in form of PowerPoint Report
    • Assessing daily targets to beat the timelines of the project
    • Commissioning surveys
    • Coordinating special research projects

    Qualification Required
     Education :

    • Previously/just graduated with a college Degree related to Marketing/Market Research / business / Information Technology/ Management / statistics / economics / sociology / psychology or any related fields.
    • Proficient (written/spoken) English
    • Positive attitude
    • Be responsible and high spirit of team-working

     Experience

    Added Advantage

    • Previously worked as a part time team in our Satisfaction Projects will be given more priority.
    • Working experience in customer insight/survey fields.
    • Market research experience specifically in mobile phone market research.

    Specific Knowledge

    • Ability to understand and interpret a questionnaire to train the Satisfaction Survey Team.
    • Test and evaluate questionnaire objective and relevance of each question, communicate on redundancies, conduct and supervise fieldwork independently and must be able to work with minimum supervision.
    • Know some mobile phone knowledge (prefer Tech geeks)
    • Excellent hands on computer skills
    • Knowledge of MS Office applications Like Excel, PowerPoint, Word
    • Proficient (written/spoken) English

    Method of Application

    Applicants should send Cvs to career.ng@transsion.com

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