Customer Relationship Management Administrator at Tusen Consulting

Experience: 2-5 Years.

Qualification: Bachelor’s Degree in Information Technologies, Business Administration or similar is strongly preferred.

Required Skills / Responsibilities:

• Thorough understanding of Customer Relationship Management (CRM) systems.
• Veeva CRM Usage dashboard and productivity dashboard.
• Reviewing change request on Veeva.
• Uploading & collating surveys on Veeva.
• Updating coaching & knowledge assessment scores.
• Raising and following up on remedy tickets.
• Addressing any CRM related issues.
• Generating basic insights from the reports & dashboards prior to publishing.