Customer Service Officer - Transview Diagnostics at Excel And Grace Consulting
Posted on: 6 September, 2017
Deadline: 18 September, 2017
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Excel and Grace Consulting is a consulting firm located in Port Harcourt providing consultancy services on Financial consulting, Business Improvement processes, Project Design, Project Development, Project Deployment, Human Capital Development, etc.
Duties and Responsibilities
- Manage large amounts of incoming calls, creating and maintaining customers account information
- Attract potential customers by answering product and service specific questions and cross-selling
- Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents.
- B.Sc in any related field.
- Should have excellent interpersonal skills.
- Experience in any leadership capacity is an added advantage.
- Should have adequate knowledge of Port Harcourt.
- Experience in related areas would be an added advantage.
Method of Application
Interested and qualified? Go to Excel and Grace Consulting career website on msmeconnect.org to apply
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