Customer Service Officer - Transview Diagnostics at Excel And Grace Consulting

Duties and Responsibilities

• Manage large amounts of incoming calls, creating and maintaining customers account information
• Attract potential customers by answering product and service specific questions and cross-selling
• Resolve product or service complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment and following up to ensure customer satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Follow communication procedures, guidelines and policies in keeping records of customer interactions, processing customer accounts and filing documents.

Qualifications

• B.Sc in any related field.
• Female
• Should have excellent interpersonal skills.
• Experience in any leadership capacity is an added advantage.
• Should have adequate knowledge of Port Harcourt.
• Experience in related areas would be an added advantage.