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    • Operations Manager in a General Services Firm

    Posted: Aug 25, 2017
    Deadline: Not specified
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    Operations Manager

    Basic Functions/Responsibilities

    • Analyse process outcomes and workflow to ensure and identify efficiencies in productivity and savings, and oversee day-to- day office management tasks
    • Market and promote new and existing products and services to internal and external customers
    • Play a significant role in long-term planning, systems and controls
    • Manage and increase the effectiveness and efficiency of internal teams through improvements to each function as well as coordination and communication between business functions
    • Coordinate hiring, payroll management, performance evaluation, human resources management and other HR/Admin functions
    • Supervise and coach relevant individuals/teams on a regular basis
    • Proactively minimize operational risk
    • Maintain a sound working relationship with internal and external stakeholders
    • Ensure customer satisfaction by overseeing the analysis of inquiries, complaints, concerns and suggestions, and ensuring appropriate follow-through
    • Develop work schedules so that timelines are consistent
    • Manage facility, supplies, and equipment and train frontline staff
    • Provide strategic support and leadership in planning and recommend changes when necessary
    • As a member of the management team, you will be expected to prepare, revise and submit reports, budgets and other documentation as required
    • Undertake other responsibilities as delegated by the Executive Director


    Role Requirements

    • A minimum of bachelor’s degree with at least 2-3years experience in related roles (in media or related firms)
    • Strong organizational skills and ability to multi-task are essential
    • Excellent leadership and supervisory skills, together with strong interpersonal skills are essential
    • Ability to demonstrate comprehensive knowledge of the typical industry processes and methods
    • Strong communication and interpersonal skills with the proven ability to support the Management/Founder in executing strategy and goals
    • Ability to manage, organize and prioritize, leading effectively through the dynamics of change in a start-up environment
    • Ability to influence and persuade at all levels
    • Strong customer service orientation
    • Demonstrated problem-solving skills
    • Ability to operate at a strategic and operational level
    • Ability to double in HR functions

    Preferred Candidate

    • Not more than 32 years old
    • Prior work experience showing increasing levels of responsibility with a focus on operations in a fast paced and entrepreneurial environment
    • Demonstrated strong business planning skills
    • Demonstrated project management skill and ability
    • Demonstrated ability to manage conflict/resolution
    • Proven ability to develop and implement efficient and effective processes and
    • procedures
    • Flexible and passionate

    Reporting Structure
    Successful candidate will report directly to the Executive Director in this position.

    Method of Application

    Interested and qualified? Go to seamlesshiring.com to apply

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