BO Engineer at Lightbridge Communications Corporation (A Tech Mahindra Company)

Job Description

• Ensure all agreed contractual and non contractual performance KPI's are reported and delivered as per the HU Business model.
• Setup up and ensure conducting Weekly governance management setup with customer and addressing all issues in issue log as per Agreed timelines
• Procatively making improvement / Handling plans for:
  • All KPI's not meeting the SLA/WLA's ,
  • Handling of special events ,
  • Regulatory performance and guideline adhearence.
  • Network Security implementation
• Daily monitoring of the networks
• Taking corrective action accordingly.
• Ensure preventive maintenance.
• Checking repeated outages.
• Implementation of audit tracker
• Ensure standardisation of processes and cganges as agreed with the customer incorporated, educated and complied to by circle and NOC teams
• Provide technical support to circle for TX related issues from Customer and NOC Sharing findings of other circle issues.
• Co-ordinate with TAC for the resolution of circle issues.
• Provide support to circle team and ensure getting timely KPI outage, SLA and site signoff.
• Ensure Spare parts availability through customer and SPMS department in circles.
• Formulate the competence development guideline for the MS Radio Ops delivery X.