IT Technical Support Manager at MainOne Cable Nigeria

Department: Corporate Services & Development
Reporting Line: Head, Corporate Services & Development
Contact: Head, Corporate Service & Development

Responsibilities

• Understand what our customers value; develop
• Relationships and a 'service' model to support those needs
• Provide an on-going evaluation of the effectiveness of client services operations and project based services and recommend measures to improve overall service delivery
• Formulate, direct, and participate in the development and implementation of goals and objectives within the deployment of cloud computing services
• Act as liaison between technology and business ensuring appropriate interests are represented; communicate changes which impact client or business, including changes in staff, technology, policy, procedures, or practices
• Assists business with client requirements development and analysis
• Responsible for ensuring infrastructure and uptime and quality management
• Chair regular operations/service meetings to track issues, drive action items and manage day-to-day operations of applications
• Monitor the deliverables of each team member to ensure successful project delivery within the constraints of scope, schedule, cost and quality
• Manage project issues and risks by reaffirming client expectations and taking early action to identify, track and resolve potential problems
• Focus on acquiring, developing and retaining talent, effectively leading the team, and promoting a fun team atmosphere with high morale
• Project quality assurance, transfer of knowledge/project close and end of project feedback
• Perform cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Other Duties:

• Install and configure CISCO switches and routers
• Perform wireless LAN/WAN maintenance work
• Support and maintain existing CISCO VoIP infrastructure
• TCP/IP network design and configuration
• Perform IP Network support
• Network protocol analysis and monitoring
• Ensure remote office access to LAN
• Advise on corporate network issues
• Provide proactive support of the corporate LAN/WAN infrastructure
• Liaise with IP group to quickly resolve issues
• Liaise with the IP group to determine the current corporate network topology and design
• Develop a Diagram of the current network topology
• DNS Configuration
• Firewall configuration and maintenance
• Proactively analyze and correct network problems
• Documentation of procedures and practices
• Designs, documents, and evaluates computer security programs by researching, evaluating, testing, recommending, communicating and implementing new security software or devices
• Develops and analyzes IT security models, and maintains methodology to track Security Plans for each sensitive/critical major application and general support system within the organization
• Develops security policy documentation by audits and tests of firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools
• Tests firewalls, intrusion detection systems, enterprise anti-virus systems and software deployment tools
• Develop and maintain IT Security Architecture Plans by auditing present configurations and communicating and developing security policies or plans for data, software applications, hardware, and telecommunications
• Respond to queries and requests for computer security information and reports
• Conducts investigations of computer security violations and incidents, reporting as necessary information to management regarding the negative impact on the business caused by theft, destruction, alteration or denial of access to information
• Conducts information systems security risk assessments and implements controls to mitigate/alleviate risks to the corporation
• Ability to structure and communicate general awareness of information systems security
• Stays current and abreast of Industrial Security trends and compliance regulations
• Develops materials for computer security education/awareness programs
• VPN and IPSEC implementation
• CISCO Iron Port administration and support

Competencies Required:

• Security (Firewall, Concept)
• Unified Communication(CISCO)
• Microsoft Technologies Storage/Data Management.
• Wireless Technology
• Knowledge of IT Processes
• People Management
• Basic knowledge of networks
• Good oral and written communication skills
• Time management and personal effectiveness skills
• Relationship management
• Team work

Qualifications

• First Degree in a relevant discipline.
• Postgraduate/relevant professional qualification will be an added advantage.
• CCNP, ITIL/TOGAF
• At least Eight (8) years’ work experience.

Demands of the Job:

• Ability and willingness to work long hours and meet tight deadlines;
• Ability to work under minimal supervision
• Reliability, rigour, team-spirit, service oriented and initiative in the execution of the assigned work